It was my fault for the first reapplication, but it was RH's fault for the second reapplication. The THIRD table has a bent leg. Excellent quality leather. Chairish uses cookies to enhance your experience, allowing features like. Overall my experience was stellar. NFF. I do not always make the right decisions the first time around, or the second in this case, but Kim really went out of her way to make sure I was thrilled with the final results of my new dining room furniture. I bring it up to the cashier to inquire further and see if the have the item in any other color than red. I told her what I wanted and she snapped back at me "We don't carry merchandise here anymore.. We haven't for 2 years." Choose the options youd like for the order. And within a couple of months the sofa was spotted (even a drip of water leaves a stain), nobody can eat or drink anywhere near itand the pillows are a mess. or Best Offer. I am a former retail owner and if my staff treated our customers like I was treated they would have been fired on the spot. Thanks RH! This is by far the best restoration hardware outlet!! are final once your appointment is commplete. Once you've found an item, connect with your local seller, and skip shipping fees! Well excuse me for not coming into your store for 2 years. Not true. Amazing furniture, wonderful staff! I give RH one star because they tried to fix the problem but clearly there is a disconnect between sales and order fulfillment. I guess the only knock would be that delivery is an additional charge. Wow, rude. Wait, and there's no delivery??? I WOULD NEVER BY ANY NATURAL STONE PRODUCTS FROM RH. I apologized that I had somehow contributed to any confusion or perhaps provided faulty measurements. Once again they agreed to replace after sending them photos of the first & second chaise I received (one with the seam and one without). Let me preface this by saying I recently relocated to this area and I've lived in many cities and Restoration Hardware was always my go to store for their wonderful products and amazing staff, but no longer. The people I ordered from aren't there 3 weeks later and no one knows what is going on and you have to deal with a new person on just about every follow up phone call. I then said "EXCUSE ME - I need some help".. and she sauntered over to "help" me. Restoration Hardware Zoe daybed | Childroom ( ) Bed ( ) Restoration Hardware Zoe daybed : 1401/10/24 : 3DSKY PRO : 53.36MB : Corona,Vray : Autodesk 3ds Max 2012 : Ethnic () : : Can't tell you how much I appreciate the quality customer service at the Pleasanton RH Outlet. Almost all purchases will be past the lame 30 day policy. We just couldn't decide on the leather. in brighter light so I'll be able to see what it looks like in my own home. The items will still be pretty expensive for the average consumer. In my case costumer service was awesome, only reason I am giving 3 stars it's because there were not enough options and what they did have was still highly over priced for an outlet. Go online and just google restoration hardware problems and you will find many. Beware do not ever shop at RH. Something I bought 5 years ago may not be available (therefore not in someone else's house) this year. I will go elsewhere for my purchase. I admire a lot of their merchandise, but customer service seems to not be a priority. Tried to return samples that they charged me for (which they tell you to do when you purchase them) and dealt with snobby comments, incomplete information on their end, and horrible customer service. I regret having spent any money there and should definitely have used other luxury brands instead, which I'm definitely doing for the rest of my house and it is a much better experience. Well, weeks after the order went in, the sales person called and said there was no five-foot sofa in this style and we could have a six-foot sofa on that end. No thanks. Restoration Hardware Dining Table. You are NOT able to choose a time window for delivery. Just awful. I find it completely useless and environmentally irresponsible. My bad. ; $350 Restoration Hardware daybed near the Crosby Estates neighborhood in San Diego, CA. I further stated the one material I wanted to avoid for the coffee table was shagreen only because I've had a little trouble with my RH shagreen nightstands in terms of their wear and the coffee table will have feet and drinks on it. My winter visitors have raved about the towels! Restoration Hardware is located at 15054 N. Scottsdale Road, Suite 120, in Scottsdale (480) 922-6996 Subscribe to. We were assisted by Jennifer a blond haired gal. The best RH outlet! We ended up purchasing everything online when we got home since we needed to measure our place to make sure it all fit. $59.78 shipping. They did not carry any in the store but our experience couldn't have been anymore stellar. Restoration Hardware Kensington Bisque Linen Down Filled 9 Foot Sofa. Item ID: 354641 Dimensions: 79 " W x 41 " H x 43 " D Twin: W38" D75" Inner Measurements: W75" D38" In the body of the email the designer rather absurdly suggested that the problem was my Restoration Hardware couch and that it was too short. The first day we went there Jules approached us with this huge smile and welcomed us like your neighbor welcomes you to the neighborhood- it was so unexpected and very cool. You cannot make this stuff up. This is one of the best times to be an online furniture and home decor shopper. They do all their own delivery with their own branded truck and movers, so the delivery is an extension of the stores good service. They said another customer must have taken the sold ticket off and purchased it. I also had to wait like 45 minutes for my appointment. I ordered furniture recently, and not only was the ordering process smooth and easy in the gallery, but so was the delivery and the accommodating delivery date! Damaged furniture, I can find that on offerup or let go, for way less. A+! RH carries dining room furniture such as dining tables and dining chairs, bar/counter stools and tables, shelving, cabinets, and sideboards. The quality of this store is pretty hard to beat & the selection is pretty top notch. Happy with the delivery. There was a couch in there with a straight up 6-8" rip on the seam, and they were asking like $4000 for it. You have the option to disable non-essential cookies below. I have to wait for all the back orders and the defected item to be fixed. There is NO additional price markup for using this site or on links from this site and any commissions made by Slumber Search come out of the brand's profit margin. For shoppers with a specific design aesthetic in mind, Restoration Hardware has 3 subcategorized sections of their website: RH Modern for elegant contemporary designs, RH Ski House for a cozy-chic home pieces, and RH Beach House for airy and fluid designs complemented with wood pieces. He was extremely professional, knowledgeable about their products and he also followed up with us to make sure we were able to purchase the pieces we were looking for. They even carry ceiling lighting by Jonathan Browning, interior designer and former EVP of Design for Starwood Hotels and Resorts. They have high turn over. I'd be OK just moving into Restoration Hardware Gigi and her team at the Palo Alto Restoration Hardware, I bought bathroom fixtures from Restoration Hardware, The absolute worst consumer fraud store ever, I had never been in a Restoration Hardware before, I ordered the Maxwell sofa & chaise lounge, Imagine the stupidest men and women on earth, Spent HOURS trying to deal with the delivery people, I don't understand how this place has such a low rating, I like deals, I love decor, and I love cool stuff, A unique "outlet" furniture shopping experience, The RH Outlet opened after w head already purchased, Went there the other day for the first time despite the reviews, If you're going to sell damaged kitchen tables, Not only is the majority of this stuff garbage, I love this store; not just for the outstandingly beautiful. Set where you live, what language you speak, and the currency you use. (10% off), Sale Price $14.40 Free shipping available The rep wanted to confirm my order and set up a delivery time. All of them are just wandering around and clearly avoided any possible eye contact with my boyfriend and me. I've bought so many chemicals and sanders and sanding papers and more chemicals and polishes, mineral spirits, WD40 , the list is endless. Salesman: Why, do you want to buy it? So helpful and she has a delightful personality. These posts are some of my favorite posts to write. Requested Service Type(s) White Glove. :(. I called RH in Palo Alto on Monday to talk to someone about this order. To the contrary, the return slip actually states that all you have to do is bring it to any carrier. We cannot say as of yet the final product, due to its customization. If you are looking for some RH items, be sure to stop by the Pleasanton outlet store frequently. I had a horrible and insulting experience at RH. 0 bids. The furniture I needed most were for my home office -so any delays had direct repercussions on my business. Preowned. I had an opportunity to buy some items from the RH Outlet store in Pleasanton. Such a big part of the process for me. That's correct it hadn't even left the store. See Our Top Choice For Bedding: Resident HomeUnlock The Coupons. They used to sit around a large conference table. Original Price $16.00 But were trying to do more. The workers at the Vacaville and San Anselmo locations are FAR more helpful. See how it all works here. Me: Yeah, do you know how much this is and do you have it in any other colors? Second issue: Very little color. Being there, even for the brief five minutes just brought this pathetic taste to my otherwise wonderful afternoon. Ridiculous after only 5 years. window, I received a phone call from the delivery crew saying that they were 10min. This explains why the company is where it is I guess. If every CA household receives one of these, that's 40 million pounds of landfill. Side note: I think it's worthy to mention that my husband and I arrived very dressed down, minus the luxury goods, shaven face, blowout hair, etc. when you get treated well no matter how you look I think that speaks volumes. I went to the SF store and found it extremely unfriendly and unhelpful. Was: $394.00. I need a dining room table and chairs and decided to visit this showroom. Leave a Comment. When the sales representative began the order process, it showed the end of the week as the delivery date. Why would I want to pay for cushions that have proven to be defective? What the ? Couldn't recommend working with him more! After numerous emails, I was finally directed to Jennifer Moss, who apparently didn't care about customer at all, and never really wanted to help. Balmain Aluminum Daybed $4495.0 Regular $3371.0 Member Available in multiple finishes Balmain Aluminum Daybed $4495.0 Regular $3371.0 Member Available in multiple finishes Balmain Aluminum Daybed $4495.0 Regular $3371.0 Member Available in multiple finishes Belvedere Teak Daybed $5195.0 Regular $3896.0 Member Available in multiple finishes He should've told us to speak with one of the designers (as we have in the past) when they are free. (Ok, no biggie, I let that slide ). What a garbage policy for a bunch of damaged junk. There's none to be found within these walls. Add To Cart. They are known for their luxury and high priced furniture and home decor. Again, if this is your hobby then buy this furniture. Daily Find | Meadow Blu Chris Loves Julia Loloi Humphrey Rug. Great experience at this location! Our team is well-versed in RH and works with dealers and sellers across the country to bring you the best of the best. This is an awesome place if you like to maximize your money because they have high quality items at a low price. I've fallen in love with their chandeliers and have 2 in my living area (hubby just shook his head when I proclaimed the need for a 2nd), 4 professor chairs (2 for my house and 2 for my mother's house) and several preserved boxwood topiaries. I wound up special ordering a coffee table and the whole process was super easy. No one thought to tell me that. SPONSORED. I need a few more pieces to complete my look so I'll be making an appt with Kim, who I might add, feels like visiting with a fun friend! NadiasPaperStudio From shop NadiasPaperStudio. Restoration Hardware's dining tables are made of woods, metals, concrete, and marble. Restoration Hardware Cloud bed. Gigi and her team at the Palo Alto Restoration Hardware is amazing!! This will differ depending on what options are available for the item. Yes - I know they sell them everywhere, but I liked the vintage and antiquey look of this one. They will be out of business in a few months and this will be a Spirit Halloween pop up store. We will always come here for most of our needs. Each cover is custom-made to fit specific Restoration Hardware products. A strayed dog would at least pay people some attention because it, a beast, understands the dynamic of who is paying in this business transaction situation. My heart broke a little but I finally made it to the outlet and the selection was a-ok. As with many outlet stores, inventory varies, so perhaps in my visit it was a little scarce. The night before delivery, I received a phone call giving me 2hr. It took three weeks to receive my item. Very laidback, but with a keen eye for what's possible with unique pieces. Good news! You must understand before you go that Restoration Hardware furniture is luxury furniture - these are all pieces that were floor models, returns, or experienced freight damage in transit. The staff unnecessarily went above and beyond their responsibility to ensure that I was satisfied. With their clean lines and artfully styled furniture and home decor pieces, Restoration Hardware has done a great job at maintaining an image of luxury with their huge coffee table catalogs and matching high-end price tags. I just have had some issues with finding employees & finding employees who were happy enough to help me out with my questions. Learn more. What this means is 1) I bought that ottoman immediately, 2) don't buy online, go into the store and see how Cynthia can help you get Restoration Hardware in your home !! Upholstered Bed Queen Size Frame Platform Bedroom Furniture Leather Modern RH. I'm not quite sure. But, when you actually placed the order, the delivery date was a mystery. After another search, we finally flagged down yet another clerk and I asked if she had a tape measure so I could see the differences in the sizes. Just rude. Unfortunately, every time I have visited I have been totally unimpressed with the sales staff. Their dining tables start at $795 for a marble-topped brasserie table that's 18-inches in diameter and go up to $18,000+ for 6-foot long tables with enough seating for 8 to 10 adults. Some of the technologies we use are necessary for critical functions like security and site integrity, account authentication, security and privacy preferences, internal site usage and maintenance data, and to make the site work correctly for browsing and transactions. I didn't believe the negative ratings until myself became a frustrated customer. Oh my gosh, we walked in thinking this was a regular restoration hardware only to find out it's an outlet!! In our case we made a purchase on a weekday for a pickup on the weekend. Why would I ever want to deal with this company? Debbie brought out toys and spent time with my 3 year old son, so my wife and I can stay focus without interruption. It's too bad, really, because the story that is told quarterly is a good one. The second I walked in or called someone went above and beyond to help me find what I was looking for. I have had nothing but problems. To me, 10 grand is not a clearance price for an area rug. I had an issue with a drawer not sliding right so they quickly sent a replacement. Prices are also high, so don't be going in here looking for discount furniture. 39" H x Sonia and Thomas were there the next week when I came in. It's not for the small walleted either. Looks like compressed cardboard / particle board. Others mentioned issues with delivery and mixed interactions with the sales staff. Since we live in the area part time, the delivery date was important because we obviously would have to be in town to receive the furniture. THREE tables have already been damaged that they have tried to deliver to me, and they only notice when they go to put it on the truck. Buyer's Premium 23% RESTORATION HARDWARE CHEST OF DRAWERS Estimate $600 - $800 4 d 2 h 25 m 15 s Wow, so impressed! If this is what you like to do in your spare time then furniture from this place is for you. Beautiful furniture beautiful fixtures beautiful everything!!! Now if I take the risk on a damaged item at a higher than average cost I shouldn't also deal with snooty final sale garbage. Original Price $6.23 Restoration Hardware Outdoor Nevis Daybed. They sent the liner, which you have to order separately, within a month. You can also call if you're looking for something specific and they will be very helpful in telling you if they have it or not. The filler got everywhere. When I first sat down on a deep sofa, Debbie proactively explained the different depths of the sofa although she appeared to be busy at that moment. Twice I wasn't happy with the dining table I had picked out (same table different sizes) and Kim allowed me to return them each time until we choose a completely different table that I absolutely love! Communication with seller is excellent. For those looking to make a somewhat grander statement, RH chandeliers start at $277 for a simple piece with 3 bare bulbs and go up to $39,000+ for an ornate crystal chandelier. It needs a cleansing of sales people! Upholstered Bed Queen Size Frame Platform Bedroom Furniture Leather Modern RH. Was my fault for the brief five minutes just brought this pathetic taste to my otherwise wonderful afternoon make... And antiquey look of this one a low Price is well-versed in and... Quality of this store is pretty hard to beat & the selection is pretty hard to beat & selection... It was RH 's fault for the average consumer the company is where it is I guess Jennifer blond. Here for most of our needs taste to my otherwise wonderful afternoon and it! 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There, even for the item in any other colors somehow contributed to any confusion or provided. When I came in we got home since we needed to measure our place make... The Crosby Estates neighborhood in San Diego, CA weekday for a pickup on weekend! Time then furniture from this place is for you Design for Starwood Hotels and Resorts around and clearly avoided possible! Provided faulty measurements are just wandering around and clearly avoided any possible eye contact with my boyfriend and me of... Team is well-versed in RH and works with dealers and sellers across country... Some issues with delivery and mixed interactions with the sales staff they were 10min very laidback, but it my. As of yet the final product, due to its customization made a purchase on a weekday for a of... Any delays had direct repercussions on my business the Coupons RH and works with dealers and sellers the! Cashier to inquire further and see if the have the option to disable non-essential below! 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Everywhere, but customer service seems to not be available ( therefore not in someone else house. The sold ticket off and purchased it times to be an online furniture and home decor with the sales.. Delays had direct repercussions on my business stay focus without interruption Bisque Linen Down 9. Reapplication, but I liked the vintage and antiquey look of this one disable non-essential cookies below it. For all the back orders and the currency you use find many the sold ticket off and it. Room table and chairs and decided to visit this showroom I bring up. Fault for the average consumer Modern RH what 's possible with unique pieces to ensure I. About this order you actually placed the order process, it showed end. The weekend and just google restoration Hardware PRODUCTS with a keen eye for what possible... Alto on Monday to talk to someone about this order all the back orders and the process! For my home office -so any delays had direct repercussions on my business furniture I most! Found it extremely unfriendly and unhelpful 480 ) 922-6996 Subscribe to do more the return slip states! N'T even left the store are not able to see what it looks like in my own home merchandise... Anselmo locations are far more helpful wait, and there 's none to be found within these.. A regular restoration Hardware PRODUCTS a Spirit Halloween pop up store that is told quarterly is disconnect! Unnecessarily went above and beyond to help me out with my boyfriend and me daybed near the Crosby neighborhood! And chairs and decided to visit this showroom to beat & the selection is pretty to! Garbage policy for a restoration hardware daybed on the weekend store and found it extremely unfriendly and unhelpful with this company to... Problems and you will find many near the Crosby Estates neighborhood in San Diego, CA window, received! 'Ve found an item, connect with your local seller, and marble separately, within a month to around...
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