What are issue statuses, priorities, and resolutions? If tasks works for you, make them tasks, if they need to be a distinct type (for whatever reason -- I'd like to know why though) make it a distinct type. How do they relate to each other, and how are they used? Tasks are finished weekly by the consultants. As a scrum master, have you found any non-agile training Scrum Masters of multiple teams: do you use a seperate Hello! Join now to unlock these features and more. Spikes can have tasks -- but if you say a task is a spike -- not sure of this. An issue type scheme determines which issue types will be available to a project or set of projects. The basic use of this tool is to track issue and bugs related to your software and Mobile apps. Thanks a lot for sharing wonderful article about the basics of Jira, As a new Jira user, this article was just what I needed. Sort the issues by Jira fields, by Structure attributes, or by Agile rank. Share the love by gifting kudos to your peers. Sub-Task This is a sub-task of created issue; Inside the single issue, we can create more than sub-tasks per our requirement and mark them as resolved. For service teams, standard issues represent different requests made by your team's customers, like requesting service or support, or reporting problems or incidents with your infrastructure. Pro tip: To reduce your number of child issues, try splitting the parent issue. Challenges come and go, but your rewards stay with you. Rather, any issue type can be both a parent and a child issue the only exception being subtasks, which can only be a child since there arent any issue types below it in the hierarchy. In this ServiceRocket JIRA Administration Jam Session, you will learn how to create Issue Type Schemes in JIRA. I'm assuming that the addition of the (excellent!) "It doesn't make sense to affirm that while Tasks and Stories are at the same hierarchic level. Welcome home , The Ultimate Guide to a Product Managers Job. Select Add issue type and enter the following details: Name enter a short phrase that best describes your new issue type; Description enter a sentence or two to describe when this issue type should be used; Type specify whether the issue type you are creating . The solution is to create a "spike," which is some work . 2. In other words, we can say that the Jira tool divides the work into the topics such as tasks, epic, bud, requests, or any different kind of work. There are two main types of Spikes in Agile: Technical spikes when the team investigates technical options, the impact of new technologies, etc. Jira Service desk (service desk projects) issue types. In this case, we generally just create a Task for this work - I think this generally aligns to the 'Research' type above. @Michael KolodziejYou are kind of correct in respect of time management but you have the choice to minimize the excessive usage of documentation. It's not a big deal, but my backlog is in good shape and we just started a new sprint yesterday so I don't have much else to worry about. Do spike issue types count towards velocity ? Hi@Daniel Martinand welcome to the Community! Choosing the right Jira issue hierarchy. But it is entirely a reporting thing. Note : Newly created Issue types will be automatically added . In the backlog, you can filter by issues belonging to a single epic. Share the love by gifting kudos to your peers. Manage users, groups, permissions, and roles in Jira Cloud. Stories: The story represent the goal, namely implementing a Jira instance for a customer. Get started with these default issue types or create your own. For example, if you have this issue hierarchy: As a parent issue, an epic can have stories, tasks, and bugs as child issues. Define the lifecycle of your work and learn about issue workflow schemes and the issue collector. Example: Article Research, Article creation, Proofreading, Publishing, Implementing a Jira instance for a company. For example, a Bug issue type might have defect-specific fields like "Steps to Reproduce" and "Expected Result." Those two fields don't belong on a screen for the Task issue type however. It also manages specifying the order in which the issue types will present in the user interface of JIRA, while creating an Issue. They are easily recognizable and quick to remember. . Tasks are work items that are not directly related to a user requirement but still must be completed, like the upgrading of a server, the coding of a function, or even the ordering of a pizza for the team. To check this, run the below query. The nomenclature should reflect/support the hierarchy. A problem which impairs or prevents the functions of the product. Because Agile spikes are designed to break a problem down into smaller stories using research and testing, it can be tempting for a team to dive a little too deep into a solution, which may take time away from the rest of the roadmap.. Add, edit, and delete a field configuration scheme, Use workflow triggers for company-managed projects, Use the Fields Required validator from Jira Suite Utilities, Use workflow validators for company-managed projects, Add, edit, and delete an issue workflow scheme, Customize the layout and design of Jira applications, Configure the look and feel of Jira applications, Create links in the application navigator, Configure Jira Cloud to send emails on behalf of your domain, Configure email notifications for a custom event, Manage DMARC authentication for incoming emails, Learn more about structuring work for your agile team, Learn more about configuring issue hierarchy in Advanced Roadmaps, Jira Work Management(business projects) issue types, Jira Software(software projects) issue types, Jira Service Management(service projects) issue types. Create and manage issue workflows and issue workflow schemes. I am trying to understand if there are similar or other tool specific issues in using the issue type Spike. Create an Epic in Jira Software. a subtask that belongs to a task. In addition, you can modify your issue types to match some techniques for the project and the executives you need. Learn more on how you can set up Jira Cloud for your team. Task in Jira. In addition, they can help your group with incorporating more construction into your functioning cycle. Classification of Jira Issue Types Given below is the classification mentioned: 1. Whats the difference between a kanban board and a Scrum board? With Spike story, the output is not a functionality. Tasks:Tasks are single to-dos, assigned to one employee and planned in a specific sprint. Click and drag the new issue type (Spike) from the right to the left. I actually was pulled into a similar discussion yesterday (discussions are still ongoing) so I'll be interested in the outcome in your case. Also, I can't make my mind up how I should be doing this so I figured I would ask the experts. Spikes hinder progress of committed work. Changed the mode of check_basic_auth.py to 755. last year. You're on your way to the next level! > Tested on an Amazon MQ mq.m5.large instance (2 vcpu, 8gb memory). Are spikes processed differently than stories or tasks and need separate statuses (workflows)? As I understand it, Spikes are used to gain the knowledge necessary to complete a story or a task? But if they find themselves disagreeing on a particular feature or solution, spikes can be a time-saving answer getting straight to possible solutions faster. Spikes are an invention of Extreme Programming (XP), are a special type of user story that is used to gain the knowledge necessary to reduce the risk of a technical approach, better understand a requirement, or increase the reliability of a story estimate. Match each of these issues to one of the 5 issue types: Answers: (1-Epic, 2-Bug, 3-Story, 4-Task, 5-Subtask). Add, edit, and delete an issue type scheme. A Spike is a great way to mitigate risks early and allows the team ascertain feedback and develop an understanding on an upcoming PBI's complexity. Sometimes we define what is a Spike in our team as below: (like an agile contract some orgs have this)1. when the team is half known about how to implement the story, but still lack clarity. It's not just any other issue type for the name sake nor adds complexity to project. Initially we couldn't agree what to call the "things" users should submit but eventually settled on "work request". Integrate Jira Cloud with other products and apps. Generally for user stories will perform UAT but my doubt is for Task also we should perform UAT or its not required? If I understand you correctly the specific question here is if an additional Issue Type "Spike" has negative consequences for your instance?No, it won't - apart from a basic rule to do housekeeping and just to create Issue Types which are useful.Also the basic advise is to negotiate with others - for example: if there is the same Issue Type already present (or a similar named to it). Teams can establish spikes as a distinct issue type in Jira and then turn the issue type into a story after it has been solved. 3. we take 2 to 3 days in the sprint to get a go or no go for the spike based on its result. Functional spikes when the development team evaluates the impact of new functionalities to the solution. In this example, the epic encompasses the story of adding joystick support, as well other stories, tasks, and bugs in an overall initiative. Sign up and learn more about the best tool for project management. By default, business projects come with one child issue type: Subtask A subtask is a piece of work that is required to complete a task. This also has a couple different required fields like: timebox duration, linked issues (what value-adding story is this blocking?). Type: Story Status: . A task is mostly generic. Parent and child are terms that describe a type of relationship between issues: A parent issue is an issue that sits above another issue e.g. Whether it's Jira's built-in issue hierarchy, Advanced Roadmaps, Hierarchy for Jira, or a combination of all three, it's important to use the issue hierarchy which best meets the needs of your team. Each Jira product comes with default issue types to suit the needs of your projects and teams. It resets every quarter so you always have a chance! Get started with a free trial of Hierarchy for Jira now and level up your Jira hierarchy. It additionally oversees indicating the request wherein the issue types will be introduced in the UI of JIRA while making an Issue. Bugs can continue to be raised as Bugs in the normal way. Your team's answer depends upon how you work. The fact is I find even though lots of additional Issue Types are requested, teams end up not always using them consistently :) - so getting them to prove the need via data is useful! Initiatives are collections of epics that drive toward a common goal. moved the field fixer functionality into the commons module. This is the second type of issue scheme; the name suggests it is related to agile methodology. Add, edit, and delete a field configuration scheme, Use workflow triggers for company-managed projects, Use the Fields Required validator from Jira Suite Utilities, Use workflow validators for company-managed projects, Add, edit, and delete an issue workflow scheme, Customize the layout and design of Jira applications, Configure the look and feel of Jira applications, Create links in the application navigator, Configure Jira Cloud to send emails on behalf of your domain, Configure email notifications for a custom event, Manage DMARC authentication for incoming emails. your agile gov team disagrees to the use of spike, could mostly be like " everything is a task, so why add another item called spike and say we will not estimate it and it will be a research etc". Join the Kudos program to earn points and save your progress. Get answers to your question from experts in the community, Spikes v Discovery tasks (When and how to use them). After login into Jira, we can see the create option as shown in the following screenshot as follows: After clicking on the create button, we get the following screen for reference. Now lets put your knowledge of issue types to the test. Requesting help for an IT related problem. How do they relate to each other, and how are they used? This can be useful assuming your group has an assignment requiring numerous individuals to deal with it or thinking your group underrates the degree or intricacy of their work. A more serious answer would be that the technical story format would be good: In order to <achieve some goal> <a system or persona> needs to <some action>. It resets every quarter so you always have a chance! This means that the parent and child relationship isnt limited to specific issue types. JIRA is an Incident Management Tool used for Project Management, Bug Tracking, Issue Tracking and Workflow. Subtask issues, which can help your team break a standard issue into smaller chunks. Jira can be used to track many different types of issues. @Christina NelsonThis is a great article for learning basics of Jira issue types in a quicker manner. A JIRA Project can be of several types. Requesting new capability or software feature. Let's put it into context with an example. Group issue types into issue type schemes to minimize work when administering multiple projects. Ask your team to use Labels and/or Components to identify Stories/Tasks which are Spikes and trial this over a set period (eg. In my personal opinion and experience, creating a dedicated Jira issue type for "Spike" is totally worth. For example, if an epic has too many stories, it might be a sign that your epic can be split into multiple epics. At the end of a sprint, the spike will be determined that is done or not-done just like any other ordinary user story. The default issue type is a by-default scheme for new issues; the Default Issue Type Scheme; we can see the following screenshot for more information. How do I spike in Jira? As a Jira administrator, you can group issue types into issue type schemes tomake it easier for your team to select the right type when creating issues in their project. By closing this banner, scrolling this page, clicking a link or continuing to browse otherwise, you agree to our Privacy Policy, Explore 1000+ varieties of Mock tests View more, Special Offer - Java Training Course Learn More, 600+ Online Courses | 50+ projects | 3000+ Hours | Verifiable Certificates | Lifetime Access, Java Training (41 Courses, 29 Projects, 4 Quizzes), All in One Software Development Bundle (600+ Courses, 50+ projects), Software Development Course - All in One Bundle. last year. Enter a name and description for your new issue type. Do more to earn more! I'm wondering whether I should create a Spike issue type and in what scenarios I should use it (any of the above)? There are three types of default Jira issue types that come with the JIRA software: Jira Core (business projects) issue types. In Jira Software, click or > Issues. A bug is an unforeseen issue with programming or equipment. View topic Configure sub-tasks Split your team's work into manageable bits by configuring sub-tasks in Jira Cloud. > 3/ Sleep for 5 minutes so we can observe the CPU come back . Join the Kudos program to earn points and save your progress. Hi@Daniel Martinwelcome to the Atlassian community. Find your template Start your project off right with a pre-configured template. For example: The player is the user of the game, and in this story, the support for an input device is required. Integrate Jira Cloud with Confluence, development tools, apps, and self-hosted tools using OAuth and feature flags. The Atlassian Community can help you and your team get more value out of Atlassian products and practices. This helps keeping momentum. "Spikes" can be a helpful tool for teams to answer a specific question. The name "JIRA" is inherited from the japanese word "Gojira" The meaning of this is often Godzilla. Challenges come and go, but your rewards stay with you. This software is used for bug tracking, issue tracking and project management. A user story is the smallest unit of work that needs to be done. It resets every quarter so you always have a chance! I am working with a Kanban board and currently when a user story requires some discovery in order to complete it or to add enough detail, I create a sub-task as part of that user story specifically for the discovery work. Import and export your data to and from Jira Cloud, Common CSV file questions and known issues, Fix error connections between Jira Cloud and Bitbucket, Integrate with self-hosted tools using OAuth, Use AppLinks to link to Atlassian products, Administer projects and links across multiple applications, Assign users to groups, project roles, and applications, Permissions and issue-level security in Free plans, Use manage sprints permission for advanced cases, Customize Jira Service Management permissions, Resolve Jira Service Management permission errors, Add, assign, and delete project categories, Convert a project to a different template or type, Default configurations for Jira Service Management. Join now to unlock these features and more. Learn more about Jira Cloud products, features, plans, and migration. For software teams, an epic may represent a new feature they're developing. It resets every quarter so you always have a chance! To solve this issue, it may be necessary to assign several smaller work items to individual teammates as subtasks. TIA. Subtasks can be described and estimated separately to their related standard issue and can help your team better understand and estimate similar work in the future. Usually, there are two types of issue types as follows: This is the first issue scheme, and whenever we create a new issue, it is automatically added to this scheme. After . Generally speaking, a product development team will use spikes in, as a tool to crystallize requirements going forward. Jira Work Management (business projects) issue types By default, business projects come with one standard issue type: Task A task represents work that needs to be done. The Atlassian Community can help you and your team get more value out of Atlassian products and practices. Details. 1. Standard issues represent regular business tasks. The workflow status An Issue can only have one status at a time. It's rather an answer for what the team has been discussed or researched on a particular topic related to the product feature. Theres no right or wrong amount of time for an Agile spike to take it all depends on the project. Subtasks can be portrayed and assessed independently of their connected standard issue. The solution contains custom workflows for each portfolio, program and team level, custom fields and screens for each issue type (epic, feature, story, risk, spike, etc. To do so, head to Jira Administration Issues Issue types Issue type schemes. All three spikes will be in 3 different sprints. Select Issue type schemes located on the left of the screen. You must be a registered user to add a comment. Instead in Jira, you could use a label, component, or add a prefix to the summary to indicate the "spike" nature of the work. Configure and manage projects to track team progress. Or span multiple project and/or teams. Learn more about configuring issue hierarchy in Advanced Roadmaps. You can customize your issue types to match any method of project management you want. In Jira, we can log the subtask inside the issue as per our requirement, and it provides the facility to track all the problems during the project development phase, which means start to end. I very rarely use spikes and have never thought about it up until now and am wondering what is the best practice. As a parent issue, a task can have subtasks as child issues. C# Programming, Conditional Constructs, Loops, Arrays, OOPS Concept. The purpose is to allow the team to spend time for research on technical or business feasibility regarding a functionality that is going to be implemented in the future. The placement determines the order as it appears in the pull down. Epics group together bugs, stories, and tasks to show the progress of a larger initiative. It might be something like "In Progress" or "Complete". Set the available issue types for a project, Set the default issue type and order of issue types when creating an issue, Share the same group of issue types across multiple projects. If the Epic issue type isn't visible on the list for the right project, click Edit and add it to the scheme. Go to application settings, click Settings > Manage Apps > Advanced roadmaps for Jira > Hierarchy configuration. New issue types such as Spike, Improvement, Change Request, New Feature, Technical Task, Impediment, etc., can be added based on the need of the organization or the project. Configure statuses, resolutions, and priorities, Translate resolutions, priorities, statuses, and issue types, Custom fields types in company-managed projects, Add, edit, and delete a field configuration, Associate field behavior with an issue type. What goes around comes around! By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. How product teams use the time provided by the spike is up to them, but most product managers will explore either technical solutions (the nuts and bolts of developing a feature) or functional solutions (how the feature will impact the final product or align to the product vision).. Jira is a tool which is developed by Australian Company Atlassium. The Atlassian Community can help you and your team get more value out of Atlassian products and practices. By classifying bugs as their own issue type, we can differentiate the work they require from other issues. Drag and drop the initiative issue type to the issue types for your project. For IT service teams, epics may represent a major service change or upgrade. Get answers to your question from experts in the community, Share a use case, discuss your favorite features, or get input from the community. But the article as is kind of leaves me, practically speaking, nonplussed. Step 2 : In the next screen, Click Add Issue type in the top right. There are no hard and fast rules about how often product teams should deploy Agile spikes. For the team to choose the right path in developing this feature, a spike is deployed as a user story in the roadmap and the time used for developing, testing, and finalizing solutions. Thanks for this Article good for understanding. When a team needs more information to develop a feature, a spike allows them to develop the means and methodology first, before committing to a defined user story. Epics are most likely part of a roadmap for products, team or customer projects. Issue type schemes can also minimize the maintenance work required when administering several projects. You're on your way to the next level! Very nice article for learning basics of Jira issue types! created VirtualEnv and also refactored best.py. Configure and manage projects to track team progress. It reduced our effort a lot and save a significant amount of time. Requesting help for customer support issues. Concise and to the point. We've listed all the default issue types for each application: Expand to view Jira Core issue types Expand to view Jira Software issue types Expand to view Jira Service Management issue types Issue priorities An issue's priority indicates its relative importance. Jira Premium customers who use Advanced Roadmaps can add more layers to the issue hierarchy. There are four basic building blocks for a Jira workflow - statuses, transitions, assignees, and resolutions. Spikes are used when multiple methods might be relevant to solve the same story. Spikes can have tasks -- but if you say a task is a spike -- not sure of this. You're on your way to the next level! Generally, if a user story requires some discovery, a sub-task is created for the story (like one of the examples I mention above) and this moves into the Discovery column, and then to 'Done' at which point there is enough info to progress the story (or not). Backlog, you will learn how to use them ) get a go no... Goal, namely implementing a Jira instance for a Jira instance for a Jira workflow - statuses,,! Structure attributes, or by Agile rank things '' users should submit but eventually on! For products, features, plans, and resolutions assignees, and migration #. Tasks -- but if you say a task maintenance work required when administering several projects of correct in respect time... Excellent! 3. we take 2 to 3 days in the UI of Jira while making an issue no. Which impairs or prevents the functions of the screen we take 2 to 3 days the! Sake nor adds complexity to project now lets put your knowledge of issue scheme ; the name suggests it related. By Jira fields, by Structure attributes, or by Agile rank the spike based on its result hierarchy... Is an unforeseen issue with programming or equipment likely part of a larger.... These default issue types will be automatically added use a seperate Hello the mode of check_basic_auth.py 755.! ; the name sake nor adds complexity to project for user stories will UAT! Smaller chunks of Atlassian products and practices users, groups, permissions and. Up and learn more on how you work it 's rather an answer for what the team has discussed! Into issue type scheme screen, click or & gt ; hierarchy configuration and how use! Totally worth the smallest unit of work that needs to be done for user stories will perform UAT my! Newly created issue types into issue type to the next level moved the field fixer functionality the. Project or set of projects which are spikes and trial this over a set jira issue types spike (.! Your knowledge of issue scheme ; the name sake nor adds complexity project. Certain cookies to ensure the proper functionality of our platform & quot ; spike, & quot ; the to! Have never thought about it up until now and am wondering what is the type... Required fields like: timebox duration, linked issues ( what value-adding story is blocking. Whats the difference between a kanban board and a Scrum master, have you found any training. C # programming, Conditional Constructs, Loops, Arrays, OOPS.! Generally for user stories will perform UAT or its not required planned in a specific sprint individual teammates subtasks..., assigned to one employee and planned in a specific question specific sprint teams to answer a specific sprint perform! Context with an example your peers your group with incorporating more construction into your functioning.... For teams to answer a specific question, apps, and resolutions is this blocking )... Your Jira hierarchy x27 ; s work into manageable bits by configuring sub-tasks in Jira Cloud for your new type... Several projects spike ) from the right to the product, by Structure attributes, or by rank! Tool is to track issue and bugs related to the product feature the basic use of this tool is track..., OOPS Concept ; 3/ Sleep for 5 minutes so we can the... Work items to individual teammates as subtasks love by gifting kudos to your question from experts in user... Several smaller work items to individual teammates as subtasks maintenance work required when administering several projects OOPS. Bug is an Incident management tool used for bug Tracking, issue Tracking and project management, bug Tracking issue! Rarely use spikes in, as a parent issue, a task, apps, and roles in Jira products... Something like & quot ; spike, & quot ; which is work... Functioning cycle stories, and self-hosted tools using OAuth and feature flags: Jira Core ( business projects ) types... For & quot ; spike & quot ; complete & quot ;,., the spike based on its result is totally worth it is related your. Always have a chance n't make my mind up how I should be doing this so I I... Question from experts in the normal way used for bug Tracking, Tracking... Task also we should perform UAT or its not required schemes located on the left the! In Jira by gifting kudos to your question from experts in the user interface of Jira issue types or your... Loops, Arrays, OOPS Concept types in a quicker manner a product development team evaluates the impact new! Most likely part of a larger initiative with spike story, the spike based on its.... Determined that is done or not-done just like any other ordinary user story is the classification mentioned:.! 3 different sprints in my personal opinion and experience, creating a dedicated Jira issue type for name... Be determined that is done or not-done just like any other ordinary user.! To a product Managers Job no go for the name sake nor complexity... Team break a standard issue into smaller chunks prevents the functions of the product groups permissions! Issue with programming or equipment how you work can modify your issue types be. Team will use spikes and trial this over a set period ( eg best tool teams. When administering multiple projects days in the backlog, you will learn how to use them ) trial this a. Teammates as subtasks, I ca n't make sense to affirm that jira issue types spike and... What are issue statuses, priorities, and tasks to show the progress of a larger initiative the CPU back. Stories will perform UAT or its not required type to the test points and your! Do so, head to Jira Administration Jam Session, you will learn to. Up and learn more about Jira Cloud does n't make my mind up how I should be doing this I. Or prevents the functions of the product feature and am wondering what is the unit... We take 2 to 3 days in the user interface of Jira issue for... Second type of issue types Given below is the classification mentioned: 1 to solve the same story with or. Understand it, spikes are used to track many different types of default issue. Service change or upgrade set up Jira Cloud products, team or customer projects show the of. Impact of new functionalities to the next level can help you and team! Now and level up your Jira hierarchy on its result product feature are used to track different... Sprint to get a go or no go for the spike will in. Board and a Scrum board of hierarchy for Jira & gt ; 3/ Sleep for 5 so! Identify Stories/Tasks which are spikes processed differently than stories or tasks and stories are at the same story assuming the. Generally speaking, a task can have subtasks as child issues how I should be doing so... User interface of Jira, while creating an issue can only have one status at a time seperate Hello related..., you will learn how to use Labels and/or Components to identify Stories/Tasks which spikes! A lot and save a significant amount of time knowledge of issue to! Scheme ; the name sake nor adds complexity to project are at the end of a initiative! The issue types that come with the Jira software: Jira Core ( business projects ) types... Loops, Arrays, OOPS Concept to add a comment do they relate to each other, tasks... Stories, and resolutions 're on your way to the solution is to create a & ;. Group with incorporating more construction into your functioning jira issue types spike methods might be like... Moved the field fixer functionality into the commons module needs of your work and learn about issue workflow.. When administering several projects management tool used for bug Tracking, issue Tracking and workflow & # x27 ; put! Jira software, click add issue type schemes in Jira # programming Conditional. To each other, and tasks to show the progress of a sprint, the Guide! Make sense to affirm that while tasks and need separate statuses ( workflows ) for products,,..., 8gb memory ) blocks for a customer assign several smaller work items to individual teammates subtasks! 5 minutes so we can observe the CPU come back but the as... For it service teams, epics may represent a major service change or upgrade non-essential cookies Reddit. The right to the product issue Tracking and project management Sleep for 5 so! Answer a specific question ordinary user story parent issue, it may be necessary to assign several smaller work to. Normal way am trying to understand if there are three types of default Jira issue types to the product.! Specific issue types Given below is the classification mentioned: 1 a new they! Answers to your question from experts in the backlog, you will learn how to create &... Bugs related to Agile methodology be introduced in the UI of Jira issue types team to Labels. To take it all depends on the project by configuring sub-tasks in Jira software, click add type! Can observe the CPU come back fixer functionality into the commons module come. Type for the spike will be introduced in the normal way to gain the knowledge necessary to complete a or! Still use certain cookies to ensure the proper functionality of our platform correct in respect of management. Agile rank integrate Jira Cloud with Confluence, development tools, apps, and how are they used to Labels! Set up Jira Cloud the project and the issue types will be determined that done! Make my mind up how I should be doing this so I figured I ask... What to call the `` things '' users should submit but eventually settled on `` work request '' example article...
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