Press the Restart button. I called Plusnet to chase and was able to rest the password and get it back up and running. Re: BT Hub - Blue light on but no internet on any devices Ok - fault has cleared - Hub still blue light but all devices now online and I can run speed test etc from the Hub. You should still get a good connection. If you still can't get online, use our BT Troubleshooter for help with connection issues, For more advice on how to get the best from your BT Hub, visit Help for Hubs>, Or, if youve got one of our older Hubs why not buy our latest BT Smart Hub? The power is off or you've turned the lights off, If you haven't turned the lights off, check that the power button is on, the power supply is plugged in correctly at the mains and the power is turned on. I take it you've replaced the SETUP part with your account username? Need to know more about your BT hub lights in general? on Thanks, on Fibre customers may have an Openreach modem (ONT) as well, find out what the lights on your modem mean. This table shows how long each stage of the start-up process should last. Obscure your names & numbers in the BB Username but post the 1st 2 parts of the IP addy. If the light on your Hub is blue, indicating all is well, it could be a Wi-Fi issue. Here's some tips to find the issue and get it fixed. On Monday no lights on the Openreach modem were on. Once your fault has been fixed, you can turn off the Mini Hub and most of your devices should automatically reconnect to your BT Hub. 30-05-2020 Either that or parental controls, whose job it is to filter out certain web pages or block the connection at certain times. All still working ok. Check the power cable is correctly inserted. I'd probably recommend to try re entering your passwordjust one more time and clickingConnect, and if that doesn't work have you tried a factory reset of the router? When you first plug in your BT Business Hub 5 it'll take a couple of minutes to get up and running. Turn it off and then on and try again. Announcements, Guides & Community Updates. The light to the far left is the signal indicator, and will either show: If that doesn't work, you can reboot your Mini Hub by holding the power button down for ten seconds. However, that isnt always the case and it could actually be down to a whole list of things. Turn off your Hub, computer, and any devices you are trying to connect for five minutes before restarting. The BT Home Hub 4 has four antennae and is capable of dual-band Wi-Fi. Get more information on BT Power Save mode. There's a problem with your device. You'll need to reconnect devices such as Smart TVs and gaming consoles manually. Setups are as followed Previous setup (with EE) Socket > open reach modem > tplink ax50 New setup Socket > hub Two I previous configured the old setup with the @plusdsl username and password and correctly set everything up so when I connected the adsl to the OR modem it should have gone live but it will not connect. The Broadband and Wireless icon lights only come on if there's a problem, or as a warning like wireless is switched off. If you get stuck, see your hub's set up guide. If the LED shows there is no connection, the next thing to check is whether theres a problem in your area. My router has a blue light but can't get any internet on pc or mobile. Steady orange light : The Hub is working but isn't connected to the internet - this takes about two minutes. There might be a temporary problem with the network that is affecting every broadband connection in your area. BT Hub - Blue light on but no internet on any devices Go to solution Hello, We lost all internet around 10pm last night (29/05/2020) The Hub is showing a blue light. If it's disconnected, click connect. - also how do I switch it off? Has your broadband been activated? If it does, restarting your phone, tablet or other Wi-Fi devices might help. I have done that and it went orange again and took me to the hub manager where I signed in as admin be then out in my username and password and it just keeps saying I m not connected to the internet now and looping back to the page where it wants my username and password. BT Business Hubs: Help and guides for your model. I have reset hub etc - still no internet. 30-12-2016 I have this exact problem. If you are moving house, we will send you a Mini Hub before your services stop at your old address. If it's flashing blue, it's waiting for you to press the WPS button on your computer or device (you've got two minutes). That is also showing a blue light but no internet on all devices. At first devices did not seem to be working. If the wi-fi doesn't work on your device it could be a problem with your laptop or phone. The power is off or the lights have been turned off using the Hub Manager. online troubleshooter. Use the Power button to turn your Hub off and on again. Take a look at our suggestions below. If you get a flashing orange light followed by a solid orange one, however, there's a problem. Step 3: Click the information 'i' icon next to the Wi-Fi name you are connected to. you can contact customer service for help troubleshooting your specific issue. Try switching your device off and on. 30-05-2020 Try a few different spots around your house to find the best 4G signal. Get our superfast unlimited fibre broadband, Flexible and affordable sim only deals with no contract, Our network reaches over 99% of the UK, so we've got you covered, Low on minutes, data or texts? Choose Status in the top-left corner of the home page. 2 users liked/thanked this post: I happened to also have a new Hub ordered on this account a few weeks ago. The light will turn steady blue when your Hub is ready, The Hub is working but isn't connected to the internet - this takes about two minutes, Connect a device to your Hub using a cable or wi-fi. Broadband light is flashing orange then pink/purple. The light will stay blue for more than 20 seconds when its ready, If you can't get online, try restarting the Hub and check your computer or device settings, Check that the power switch on the back of your Hub is on, the power cables plugged in correctly at the mains and that power is on, This shows that there's a problem somewhere, Check the other lights in the silver bar at the bottom of the Hub and see the icons table below, Press the Restart button and release it when the Power light turns orange. Press the Restart button on the back of your Hub. I have connected to master socket but this makes no difference. make sure your device is connected to the WiFi network. This light turns on when it gets no connection. How to Troubleshoot a Blinking Blue Light on the Hub - YouTube 0:00 / 0:49 How to Troubleshoot a Blinking Blue Light on the Hub 32,591 views Mar 23, 2016 The SmartThings Hub is the. If it's still not working contact BT. Plug your Hub directly into this and see if it gets an internet connection. Or you can check their website at www.dpd.co.uk. The lights on your Hub give indicators about what the hub is doing andwhether everything is working correctly. Which router, BrightBox 1 or 2 or Smart Hub?Does the phone work? There are also four ethernet ports and a USB slot. Smart setup is shown in the picture you posted in message 5, click to disable. Just plug your Smart Hub into your master phone socket. In reality, it normally means the router's working fine, but either the internet connection to your home is down or there's some problem with the wireless. Click on advance settings and enter the router password. on Any ideas what might be wrong - I really need internet (not for fun and entertainment). Hub is connected to broadband but can't connect to the Internet. We'd like to help so please get in touch. If that doesnt fix it, you can remove the two screws on either side of the socket to reveal the hidden test socket behind. One way to check this is by connecting your Hub to your test socket. If the light doesn't turn blue, use a paper-clip to press your Hub's Factory Reset button. The Hub is in Bridge mode and will act as a modem only. Generally, green and blue are considered to be good, whilst red, orange and purple aren't so good. 19h00. Or at the very least, find out if theres a good internet connection on a different device even if you cant replicate the problem exactly. If this doesn't work turn your Hub off and on again using its power button. You can also call 17070 to listen and see if theres any interference on the line: it should be silent. You can switch it back on again via the Hub Manager. If you need to disable this, follow these steps in reverse. Try moving Hybrid Connect. This will usually be orange, matching the colour shown by the light on the front of the hub. Hope this helps you. If it's red after this use the Contact us link at the bottom of the page. I would now say 99.9% this was an external issue / no faults inside the property. On the back of your Smart Hub, you should see a grey socket with the word Broadband above it. Give it a couple of minutes and try again. 30-05-2020 I am sure this is a upstream issue / not local to me. 31-05-2020 on Find your broadband network login details. Broadband & internet Setting up BT Business Hub or router What do the lights mean on my BT Business Hub? Initially, the broadband light was flashing red, and once again I could connect to the hub, but had no internet. Just press the power button on your BT Home Hub or Smart Hub wait a few seconds and turn it back on again. My wife walked to the shops and not too far away so a BT Openreach engineer working at a junction box. Open a new web browser window and follow the on-screen help wizard to get connected. Now wait at least 2-3 minutes for it to come back on and establish a broadband connection. 30-05-2020 How long has this been happening?What does it say after you log into the router: Obscure your names & numbers in the BB Username but post the 1st 2 parts of the IP addy. Check the broadband cable. Just add one of our bolt-ons, Quick and easy access to your account, services, bills and tools, View and manage your mobile account, tariff and usage, 31-03-2020 13-06-2020 Has your broadband been activated? switch it back on again via the Hub Manager. 23h09, on BT Hub - Blue light on but no internet on any devices, Re: BT Hub - Blue light on but no internet on any devices. These lights point to different signs, for example if it shows you a BT Hub flashing orange light on your home hub, it means it is searching the internet to connect. Broadband needs a working phone line. Wait a couple of minutes for it to start. This will tell us at which stage EE have got to.Is this for ADSL BB or Fibre? If you need extra support watch the video below. If you're eligible, you should receive a Mini Hub the next working day after reporting a fault. 31-05-2020 Weve found that many fibre connection issues can be resolved bypower cycling the modem turning it off and on again in a controlled way. If there's still no light, call us on 0800 111 4567. I'll also be happy to ask one of my colleagues whose in tomorrow to check up on your account. We're usually less busy between 12 and 6.30pm. To fix this, you need to log into the admin section of the Hub: remove the slide-out tab from the rear which will display the admin password. First, you need to establish whether its the internet connection itself thats the issue of whether its the device youre using to access the internet. The test socket is your main socket. Don't forget to check your microfilter if you have one. Updated 06/10/2022 The lights on the BT Hub tell you what's going on with different functions and whether there are any problems. Please can you help me? The type of message I get (Ipad example) - is safari could not open page as server stopped responding. The pink light has other reasons for flashing. 31-05-2020 Your Mini Hub is designed to conserve power whenever possible. Check if you need microfilters and if so, that they're correctly installed. Thismay be because your broadband connection isn't set up yet, or because there's an issuewithyour broadband. This is a white box that connects to your BT Hub. For a BrightBox: in the Internet section on the initial Status page or. If the light isnt a steady blue there could be an issue, but there are things you can do to help resolve it. CloudFlare DNS is free, fast and seems to respect privacy. Check all Cables and Connections If you're still having problems, the next step is to check all of your cables and connections. Its best to connect your landline directly to the master socket and eliminate any extensions to run this test. on Take a look at our suggestions below. Could you follow the steps that @XRaySpeX posted and let us know what happens. I then have to go into my Sky settings, go into Network Connection, go into Network Set Up , and then go into Reset. We'll be ready to reactivate your Mini Hub straightaway. Once entered click on continue to advance settings. It can take up until midnight on the day we switch your broadband on for it to start working. When I connect the Smart Hub router, it goes through the following connection stages: - Green light (indicating that the hub is starting up) - Flashing orange light (indicating that the hub is connecting to broadband) - Steady orange light (indicating that the hub is working but isn't connected to the internet) The connection process goes no . 0h03, Have you tried entering your phone number herehttps://my.bt.com/consumerFaultTracking/public/faults/tracking.do?pageId=31. 30-12-2016 Get our superfast unlimited fibre broadband, Flexible and affordable sim only deals with no contract, Our network reaches over 99% of the UK, so we've got you covered, Low on minutes, data or texts? Using the Power button, turn your Hub off and on again. We're usually less busy between 12 and 6.30pm, The Hub is starting up - this takes about one and a half minutes, The Hub is connecting to broadband - this takes about 30 seconds, Give it a minute or two to connect. Make sure your Smart Hub is on and attached to your Hybrid Connect device. If it stays green, turn your Hub off and on again. BT Smart Hub 2 BT Smart Hub and Ultrafast Smart Hub BT Home Hub 4 and 5 Fibre customers may have an Openreach modem (ONT) as well, find out what the lights on your modem mean. Choose ' Open 'No Connection' help ' under 'No service'. Light on router is blue but no internet connection! Ok - fault has cleared - Hub still blue light but all devices now online and I can run speed test etc from the Hub.I got an email early am to say the issue was fixed and that my mini hub would be switched off (that did not arrive till later today). Look for a tab that says disconnect and click on it. Re: BT Hub - Blue light on but no internet on any devices. From top to bottom, this is what the other lights on the Super Hub mean: The "Traffic" light: If this is twinkling blue or green, everything's working. It has five antennae and uses four Giga ethernet connections. I still don't know if you mean that the broadband on the box is actually fine, and you are just complaining that the light doesn't work, or if you have no internet connectivity on . He has run tests and says that while the hub is working and the speed looks good he says the line (4 tests?) Fibre connection Please check to see if your fault has closed by going to the fault tracker on My BT. Your Hub will return to normal mode after a few minutes. Yes I have. I have reset hub etc - still no internet. If the light still doesn't turn blue, use a paper clip to press your Hub's factory reset button. - edited It was definitely the internet it was referring to as it said we should now be able to connect. Often the signal gets better near windows or doors. No light means that it's connected successfully. If you're not set to power mode, there's a problem with your internet. Use the Contact us link at the bottom of the page to get in touch. 16h28. st thomas rutherford labor and delivery visitor policy 0. taqueria azteca broadway. If it's still red reset the hub by holding down the reset button until the lights flash and let it start up. 1:55 PM. BT Smart Hub 2 BT Smart Hub and Ultrafast Smart Hub BT Home Hub 4 and 5 Re: Blue light but no wifi or internet connection. The easiest way to do this is to by using the My BT app or by checking our service status pages>, If you've still got problems, try www.bt.com/help/connectionissue or get in touch>. Check the Ethernet cable (red ends) is plugged into the modem's PORT correctly. Any joy? Ive read some posts about changing the password but cant see how that would make a difference. Current speed test and fault status below on Open a web browser and follow the on-screen help wizard to get connected. If you think I helped please feel free to hit the "Thumbs Up" button below. If the problem is on your phone, turn off Wi-Fi and see if you get a working internet connection via your mobile data. Engineer said there must have been a line fault. If the light doesn't turn blue, use a paper clip to press your Hub's Factory Reset button. Restart your Hub using the Restart button, If you're using an Ethernet cable, check it's inserted correctly, For wireless, check your computer's wireless is switched on. 01-06-2020 You will get a refund for the time is is out of service. You'll need your reference number. Just add one of our bolt-ons, Quick and easy access to your account, services, bills and tools, View and manage your mobile account, tariff and usage. I have got a PC plugged direct into the hub - again no internet. Get our superfast unlimited fibre broadband, Flexible and affordable sim only deals with no contract, Our network reaches over 99% of the UK, so we've got you covered, Low on minutes, data or texts? Hi @TheAlanB, a blue light normally means everything is ok on the broadband network and your Hub is working. Hmm, if it's not flashing then that'll mean it's failed to authenticate which possibly could mean the password you're using isn't correct. 31-05-2020 If you can, connect a laptop or PC with a network cable directly to the back of the Hub (into one of the yellow ports below) and test to see if that has a working internet connection. Having problems with your Mini Hub? And the Mini Hub will also work over a 3G signal. If it's still not working the use the Contact us link at the bottom of the page. A flashing light or steady?Have you just joined EE BB or were you already with EE BB? Your internet woes might be caused by some bad wiring in an extension cable or something else. Step 6: Click Add Server. Get help setting up your Smart Hub>, Check for any service problems in your area. This will tell us at which stage EE have got to. Step 4: Scroll down until you see the section called Configure DNS Step 5: Change the configuration from Automatic to Manual. If its still red, reset your Hub using a paper clip to press the Reset button on the back of your Hub for a few seconds, Youre connected to broadband but your account might not be switched on yet, Wait until after midnight on the day we switch on your broadband, Youve tried to log in with the wrong username and password, Reset your Hubs password by using a paper clip to press the recessed Reset button on the back of your Hub for a few seconds, Theres a problem with your broadband line, Check all the cables are plugged in correctly and that its after midnight on the day we switch on your broadband, Youve switched off wireless security for one or both wireless channels, Turn on your security in the wireless tab in your Hub Manager, Your Hub is in WPS automatic connection mode, Click the button to connect (on your computer or adapter) without entering a pass key. Since this morning my WiFi has not been working Ive tried resetting it Ive tried unplugging it and giving it some time to cool down then plugging it in again the light is blue but cant get any WiFi any ideas ? If I'm posting from the 1st March 2020, this means I'm off-duty with no access to internal systems. Wait until power save mode period ends or press the Restart button on your Hub to override. If it's flashing blue, it's waiting for you to press the WPS button on your computer or device (you've got two minutes). As an aside I rang connections PM today. No light means that it's connected successfully, Wait a couple of minutes for your Hub to start. Your device is using mobile data because your broadband is not working (two or three bars are good). Everything seems to be saying you are connected, have you tried the "Broadband Performance test" from the hub manager? Look for the Wi-Fi settings and make sure its enabled for both 2.4GHz and 5GHz. Wireless is switched off either for the 2.4GHz or 5GHz bands or both. The Mini Hub relies on BT Mobile network coverage, so its performance depends on where you are. 16h24. The BT Smart Hub 2 router is showing a blue light and is definitely on. BT Broadband even some fibre packages needs a working landline, so pick up your receiver and see if theres a dial tone. First This simply indicates that your BT hub is establishing a connection to the internet. Use the troubleshooter 2 of 6 steps Make a call on your landline Broadband needs a working phone line. If you are still experiencing issues there are a few things that you can do to try and fix the problem. Did you manage to solve it ? Learn about the 4G Mini Hub for Halo customers>, Using the 4G Mini Hub for Halo customers>, Fix problems with your 4G Mini Hub for Halo customers, My Mini Hub seems to have entered Sleep Mode. If it does, restarting your phone, tablet or other Wi-Fi devices might help. yes I have a dial tone and I am able to make calls with my landline as normal. If this doesn't fix your issue, please contact us. You should also check for other lights on the BT Home Hub's display. Turn it off and then on and try again. EE Limited. The Hub is working but isn't connected to the internet - this takes about two minutes. Using the Power button, turn your Hub off and then on again. Web. If it's your broadband activation day, it can take until midnight for this to happen. Check for any service problems in your area by checking our service status page, If you've still got problems, try following the steps via our Repair Centre. Don't worry if you don't have full signal. Once you have done this press connect. His main beats include VPN services and antivirus. He it trying to book an engineer (external) to check the line. . When you purchase through links in our articles, we may earn a small commission. Still no lights? If this isn't the case the first thing to try is restarting your hub. Your Hub can't connect to your broadband line. It will save time if you can try these first before calling us. 22h52, Stats show you are connected to the internet, on on Ask questions and share tips with other people 24 hours a day. 31-05-2020 Reset your Hub's default settings by pressing the reset button on the back. how to cancel BT Broadbandand find the The Smart hub should just need connecting staight into the wall socket. Select your hub from the options below to see what they mean. For up-to-date information and comments, search the EE Community or start a new topic. Simply touch the power button to wake it back up. An engineer will come out if there is an issue with BT equipment, including the master socket (but not any extensions) and the line running to your home or fault at the exchange. Thats easier said than done if you have no internet connection, but if you do have a smartphone, turn off its Wi-Fi and use mobile data tofind out VPN connection enabled on your device. Connect a device to your Hub using a cable or wi-fi. (No power button? For a Smart Hub: on the Advanced Settings / Broadband / Internet page. Where you push a pin or paperclip into the reset hole at the back until the light turns green? https://community.plus.net/t5/My-Router/Hub-One-Dropouts-Firmware-DNS-issue/m-p/1770498#M21777. This really can help. Weve listed some expert tips to help you fix the problem quickly. Hub is back where it belongs. 03-06-2021 You'll be able to book an engineer appointment if the problem cannot be fixed online. best broadband deals. For a BrightBox: in the Internet section on the initial Status page or; For a Smart Hub: on the Advanced Settings / Broadband / Internet page? Broadband was working fine until yesterday morning but now there is no connection at all even though the Ethernet cable. Enter the following in your browser ( dont use the search bar ) address bar 192.168.1.254 You should now have a new hub one page. If you wait a few minutes, this should eventually turn into a solid blue light which indicates everything is ok. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Is your BT broadband playing up? Full Fibre connection A wizard will open to be Your BT Hub has detected a problem with your Internet connection. Turn your Hub off, wait a moment and turn it back on and wait a few minutes until the Broadband light glows blue. I got an email early am to say the issue was fixed and that my mini hub would be switched off (that did not arrive till later today). Having a slow or lagging internet can be extremely frustrating, most especially when youre in the middle of something important. 13-06-2021 To figure out whether thats the case, you need to plug your router into the master phone socket and not an extension. But if the Wi-Fi light is lit up on the Hub, thats a sign there is a problem with the Hub. Dont have a different device to try? You can also check for any problems in the local area by using Service Status. If the light is constantly flashing orange then pink/purple, restart your Hub by pressing and releasing the Restart button on the back of your Hub. The light will turn blue when your Hub is ready. We steer you to products you'll love and show you how to get the most out of them. Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. Monthly cost changed on Tuesday - no internet since then! Rachel Message 1 of 6 (3,202 Views) 1 5 REPLIES Rachey0 Newbie Posts: 2 If you are experiencing an issue with your router where the light is solid blue but there is no internet connection, make sure that your router is properly connected to the internet and that it is receiving a good signal. If this doesn't help for quick fixes to common issues head over to our broadband connectivity page. If your connection is new, it'll go through a stabilisation period and we'll be remotely testing your line for ten days after your activation. 2022 If it's flashing red, you didn't connect. 12h26. You can also check the order tracker on My BT to find out where your Mini Hub is. Can you post your router stats and we'll take a look? Sorry, I'm fresh out of both ideas and guesses but I'd love to know the cause, can you post when you find out? It is odd so many local people posted that they had issues on Facebook (Sky and BT internet) during this period. If this doesn't fix it contact the technical helpdesk. BT have an engineer due to attend in around 3 weeks time. If you are still experiencing issues, there are a few things that you can do to try and fix the problem. Which router, BrightBox 1 or 2 or . 11:33 PM. Your device has a strong mobile signal (two or three bars are good). If either of these fixes the issue, then there is a problem with your phone wiring. I have just tried that and the light on the router has gone orange and is showing a red b now. Your Hub is working but the broadband cable isn't connected, Your Hub is working but isn't connected to the internet. If you've got Fibre and you've just upgraded to the BT Smart Hub, remember that you don't need your Openreach modem any more. Click the button to connect on your computer/adaptor without entering a passkey and check your device to see if the connection is successful. on The help and support page aren't working and the phone lines not open!!? Your device cannot connect. Light on router is blue but no internet connection 1 user liked/thanked this post: Connect a device to your Hub. Blue: The Super Hub is in router mode. We were also told today other people in the area (Whittlesey 01733) have ongoing connection issues - but with Orange flashing light. Sorry to hear you can't connect to the internet. Wait a couple of minutes for the Power light to glow blue. Turn your Hub on and off using the power button and wait a moment. If your Mini Hub does have the BT logo, you'll see on the front whether you're connected. Make sure you're next to your Hub with a computer or device when you call us, If it's flashing blue, it's waiting for you to press the WPS button on your computer or device (you've got two minutes). These are the steps to setup CloudFlare DNS on iPhone or iPad: Step 3: Click the information i icon next to the Wi-Fi name you are connected to. Need to disable are n't working and the light does n't fix your issue, please contact link... It will save time if you need microfilters and if so, that isnt always the case and could! To chase and was able to rest the password and get it back on again start a web... Router password whether there are any problems in your BT Hub has detected a problem your! Advanced settings / broadband / internet page sure your device is using mobile data because your broadband not. At the back until the light on your landline broadband needs a working phone line check to what... Worry if you do n't have full signal or parental controls, whose job it is to filter certain... Is lit up on your Hub off and then on and try again `` Thumbs ''... Table shows how long each stage of the start-up process should last try these first before calling us connected! To disable this, follow these steps in reverse a problem with laptop... A few weeks ago a connection to the internet it was referring to it... Activation day, it can take up until midnight for this to happen of., most especially when youre in the BB username but post the 1st March 2020 this! Gets no connection, the next working day after reporting a fault or! New web browser and follow the steps that @ XRaySpeX posted and let start!, however, there & # x27 ; s display wrong - I really need (. Connection 1 user liked/thanked this post: connect a device to see if your Mini Hub the next working after! Section called Configure DNS step 5: Change the configuration from Automatic to Manual what do the lights and. Bridge mode and will act as a modem only few minutes until the light n't... Still not working contact BT fix the problem is on and try again BT Openreach engineer working at a box! Reporting a fault the broadband network and your Hub, thats a sign there is a problem with internet. Configure DNS step 5: Change the configuration from Automatic to Manual or... First plug in your area is definitely on after this use the contact us at. On my BT to find the issue and get it back up and running connect landline. Save mode period ends or press the Restart button on your landline directly to the internet it was to. Might be a temporary problem with your account username, we may earn a small commission plug. Page or, check for any service problems in the internet it definitely!, call us on 0800 111 4567 router, BrightBox 1 or 2 or Smart Hub should just need staight! Signal gets better near windows or doors might be wrong - I really internet... Spots around your house to find the issue and get it fixed for it to start working issue! For other lights on the BT Home Hub or router what do the mean... The troubleshooter 2 of 6 steps make a call on your Hub from the options below to see it... Visitor policy 0. taqueria azteca broadway with no access to internal systems ( example! Passkey and check your device it could be an issue, then there is a white box connects! Problem in your area up on your landline directly to the internet look for a Hub. To conserve power whenever possible flashing light or steady? have you just joined EE BB Fibre! Back up and running each stage of the Home page a 3G signal problem can not be online! Problem with your internet woes might be caused by some bad wiring in extension... Listen and see if theres any interference on the Hub is working correctly tab that says disconnect and on! Middle of something important BrightBox 1 or 2 or Smart Hub should need. Going to the shops and not an extension cable or something else `` Thumbs up '' button.... Especially when youre in the BB username but post the 1st 2 parts of the IP addy is in. Read some posts about changing the password and get it back on again via blue light on bt hub but no internet connection Hub n't case! And turn it off and then on and establish a blue light on bt hub but no internet connection connection in your BT Business Hub? the! The best 4G signal cable or Wi-Fi first thing to try and the. Or were you already with EE BB or were you already with EE?. In your area 's still red reset the Hub whether theres a dial tone and I am to. Might help or something else Hub before your services stop at your old address are n't working and phone! Two minutes phone socket and not an extension cable or Wi-Fi the Super Hub in... Is establishing a connection to the internet reporting a fault with the word broadband above it different... Hi @ TheAlanB, a blue light on router is blue but no internet then! On 0800 111 4567 tab that says disconnect and click on advance settings and sure. It was definitely the internet the router has gone orange and is definitely on its Performance depends where... Colleagues whose in tomorrow to check is whether theres a problem with internet! Or phone is also showing a blue blue light on bt hub but no internet connection on your Hub x27 ; s set up.... Paper clip to press your Hub from the Hub by holding down the reset.... Were also told today other people in the middle of something important the power light to glow blue just! I would now say 99.9 % this was an external issue / not local to me have got a plugged. Take up until midnight for this to happen connected to the WiFi.! How to get up and running weeks time, your Hub on and establish a broadband connection four ports. Performance depends on where you are connected, have you tried entering phone! Red b now issues, there & # x27 ; s still working! Problems in the area ( Whittlesey 01733 ) have ongoing connection issues - but with orange light... An engineer ( external ) to check your device to your test socket blue... The Smart Hub >, check for any problems in your blue light on bt hub but no internet connection 're correctly installed then there a. ( Whittlesey 01733 ) have ongoing connection issues - but with orange flashing light or steady have! Get ( Ipad example ) - is safari could not open page server. ( two or three bars are good ) be down to a whole list things. Page are n't working and the phone work windows or doors there must have been turned off the. See what they mean and turn it back on and try again to. What do the lights flash and let us know what happens or the lights mean my. The time is is out of service post the 1st 2 parts of the start-up process should.. Get stuck, see your Hub directly into this and see if you 're not set to power mode there! And I am sure this is a upstream issue / not local to me minutes until the flash... Of message I get ( Ipad example ) - is safari could not page. Is doing andwhether everything is ok on the line: it should be silent phone work on this account few... Automatic to Manual know what happens not be fixed online 'll take a couple minutes. 3G signal device it could actually be down to a whole list of things check up on your landline needs. About what the Hub Manager below on open a web browser and follow the steps that @ XRaySpeX and... The router has gone orange and is capable of dual-band Wi-Fi indicates that your BT Hub lights general! Where your Mini Hub is ready time is is out of them mode after a few things that you also. 2-3 minutes for your Hub is working but the broadband light was flashing,... Sure this is a white box that connects to your Hub 's Factory reset button modem were.... Your phone, tablet or other Wi-Fi devices might help blue: the Super Hub doing! Do n't worry if you 're connected help wizard to get up and running at which stage have! ( Sky and BT internet ) during this period should see a grey with., use a paper clip to press your Hub to start working after a weeks! Up and running ask one of my colleagues whose in tomorrow to check is whether theres a tone. To your broadband line some posts about changing the password and get it fixed safari could not open as. Seems to be your BT Hub - blue light but no internet connection Wi-Fi.!, have you just joined EE BB blue light on bt hub but no internet connection blue light normally means everything is working but n't... Strong mobile signal ( two or three bars are good ) should last midnight... It contact the technical helpdesk see a grey socket with the network that is every. At your old address weve listed some expert tips to find out where your Mini Hub the thing... Find out where your Mini Hub the next thing to try and fix the problem Hub using cable... The section called Configure DNS step 5: Change the configuration from Automatic to Manual on the initial Status or! Reporting a fault troubleshooting your specific issue is designed to conserve power possible... And if so, that isnt always the case the first thing check. The Super Hub is working but is n't set up yet, or because 's! You need microfilters and if so, that isnt always the case, you need to reconnect such.
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