Here's a full descriptionfrom the WorkSMART blog: "Out of sight of the group, place a length of rope on the ground in a pile. Andrew Pickin, Director, Motiv8 Development Ltd. Once Id revealed how badly people listened, we went on to discuss the way some people assume they know what the question is about and dont listen carefully enough to understand what the interviewer wants. Symonds Research, 11 Hermitage Street, Crewkerne, Somerset TA18 8ES, UK. You'll Need: Nothing other than the materials provided. This was my first venture into this type of presentation of this topic as I have only recently begun to train in the topic with the Ford Motor Company. By reading out the story it is clear that people make assumptions to what the answers should be rather than actually listening to the facts. They are given two instructions: Then, give the pair ten seconds (or however long you want the activity to last) to figure out how to earn as many points as possible. Explain to participants that people often come to a conflict-resolution When hes finished, hell ask you for a napkin. Want to bargain their $1 for something else, such as a water bottle or a positive reputation. The Social Emotional Learning Card Game Bundle, now in both printable AND digital formats, consists of 10 different SEL games. To do Choose Your Own Adventure Stories as a group, you can pick a tale to play on ChooseYourStory.com, or write your own script with multiple outcomes. Include the causes of the incident and any related happenings that preceded the climax, as well as the main points of conflict, and the after effects. We do recommend that you practice reading Flendas Tale aloud a couple of times before using this exercise. For teachers, educational administrators While you can do so with traditional training, games and activities are one of the best ways to handle it. I can thoroughly recommend its use for any type of presentation in this area of work. This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply. The first speaker begins with a statement. Aims: To define assertiveness and identify the characteristics of assertive behaviour. Maybe you want an energiser to get them going and ready for your training. I have used this exercise many times as part of communication skills modules on leadership development programmes. One of my favourite Trainers' Library exercises that never fails to get people thinking, usually in Diversity training. A dialogue instead is about understanding and cooperation. Group Size:This module is suitable for use with groups of up to 20 participants. These ideas are a type of team building game and are similar to problem solving games and relationship building exercises. That helps us help you. Works really well in getting the point across around not making assumptions and reinforcing the importance of active listening. Now, ask participants to debate with each other to argue that their item is better than the other persons item. So whether youre looking for some ideas to use with your team or a trainer looking for a conflict exercise to use on a Communication Skills Course here are a couple of useful activities for you to use. })(); Top : Exercises and Training Activities To Teach Conflict Management: In this section you'll find descriptions and links to free training activities and exercises that can be used to teach conflict management and conflict resolution skills to all ages. Person A will argue for the motion. Company Number: 06680497 VAT Number: 422947194. This really focused participants on the rationale for the day and allowed the groundrules to be discussed in a way that wouldn't have happened otherwise. How to Keep Employees Engaged and Motivated During Training, 5 Simple Tips to Prevent Employee Stress and Burnout, ** total_quantity ** | ** unit_price ** / ** unit_measure **, read more about this exercise and the debrief here. A simple, yet effective exercise, I like the fact that it uses Goldilocks, a story which most of us will be aware of from childhood. As our company is a financial retail business we deal with all types customers from all walks of life. Response 2 Yes, you are. So, they cannot change the topic. It really helps delegates realise how easily we make assumptions and how unconscious we are when we are doing it. I use this a lot and it is easy to adapt to sessions on appraisals, feedback, objectivity, diversity and especially good where staff/managers are expected to record summary notes from conversations with customers/staff 2. Group Size:Suitable for use with groups of almost any size. This chain can end afterdiscoveringthe underlying meaning and proceed to the discussion of the disconnect between what one party means and what another hears. In every case, I've never been disappointed with the response from the learners and it's such a good way of taking the wind out of the sails of the more arrogant delegates! The Conflict Strategies Assessment is our solution. Conflict Management Activities Conflict Management Icebreakers Books on Conflict Resolution for Kids Peer Mediation Lesson Plan Peer Mediation: Definition & Steps Peer Mediation Activities . What Would You Do? We cover topics of interest to regular employees, managers, and HR professionals. Afterwards, the person was usually calmer, or at least did not have the energy to argue. Simultaneously, it will give participants a chance to work with and get to know others in the class. We also have a list of books on negotiating and books on problem solving skills. Usually, there are one or more who have a strong opinion one way or the other. Use it for both Health and Safety training and also on the PTLLS course I run. In this game, developed at MIT, players focus on hidden motives, differing objectives in negotiation, and the conflicts that arise from individuals operating with their own interests in mind. Obtain and implement these training modules for your employees, teams, and departments. Improve work relationships by reducing conflict and using cooperative communication techniques. Everyone should be able to work from home as many days as they like, Companies should offer unlimited holidays to everyone. (influencing) There's more to it, though. You should have found a more professional way to deal with the problem, instead of harming your coworker. The inspiration for this conflict resolution activity comes from the If You Give A Mouse a Cookie, book series. Generally people enjoy the exercise, you may get the occasional grumble, but on the whole I have found it to be well received. Aims: To explore why difficult conversations can be necessary and form part of healthy working relationships. Aims: To help participants understand the importance of using clear and simple language when communicating with others. Notes:If reading the story to participants, we suggest that you rehearse reading the story aloud a few times prior to delivery. I feel like its a lifeline. Wolf/Chicken/Grain Riddle. Simultaneously, it will give participants a chance to work with and get to know others in the class. A great start to a session! Just make sure not to pick an issue that directly impacts your staff or is too personal, or where one side of the argument ends up being rooted in bigotry or discrimination. Typically, there are three possible responses. Wellness Checklists are a way to gauge whether disagreements are true work conflicts or merely the result of personal and environmental factors. When it came time to read the story of Goldilocks it at first raised a few smurks and frowns, however it went down well. Conflict resolution activities are exercises that teach diplomacy skills. 2. to be viewed during the training. Illustrates the importance of listening and not making assumptions really well and it doesn't take too long to do either. House on fire | 6. Give it a go, youll love the results! Ask them to write 4 words down that they associate with the word "conflict" Step 2: Time Traveler Troubles is a fun roleplaying game. Did you find that you had to respond to what the other person was saying? "Blow Wind, Blow!" is a great icebreaker game for participants to get all psyched up and ready for a session of teaching. The incidents are between two or more parties, and the idea of conflict management is to work at resolving the issues that initially caused the dispute and finding a resolution that all parties can settle upon. Response 1 No, you are not. Resolving those in the exercise to create common meaning or vision can be part of working through disagreement. Ive used it as recommended to explore assumptions in equality settings, but also really well as an icebreaker for an interview skills workshop. It really gets the message across well. For this activity, your team gets together to tell stories about actual, real conflicts they've been involved with in the past. I used the Goldilocks story in some customer service training. A good, quick exercise. gcse.async = true; Place the issue in a circle at the center of the board. Create an account to start this course today. This activity can help team members imagine and prepare for scenarios before they happen, as well as giving employees a better understanding of what teammates first instincts are in crises. Before I run this activity I get the delegates to score their current listening skills out of 10, and then once they complete the activity then re look at their score to check this is a fair assessment. Just because they look scruffy doesnt mean that they may be poor. Thus, you can promote appropriate means of handling conflict. A cold wind blows for anybody who has ever helped someone else resolve a conflict. I quite like to let this session over run by 5 or 10 minutes when it is going well as it rounds off a hectic morning nicely. Play for at least ten rounds, then gather your group together to process what they noticed about their group. It is also quite useful, once they have heard the story, to read all 15 statements as a summary and to ask if it sounds like a fair reflection of the story - most agree it is - then by reviewing each statement, participants see that all but two sentences were accurate. How did things change when you switched from debate to dialogue? 1. Team Timelines are chronological accounts of conflicts. This activity is great to disarm all participates from a we know it already stance to actually join in and actively participating. These modules worked extremely well and prompted lots of interest from the participants and also some key learning points were easily identified. Each team member has a pen and a piece of paper. In total, allowing for discussion, we recommend allowing 15 minutes for completion. Notes:Running times will increase with larger groups. You should also be cautious if you pickactual AITA posts. Split the team up into pairs and ask them to decide who is A and who is B for the purposes of this next exercise. This is a helpful icebreaker for teaching members how to work together toward a common goal. In each corner of the room, hang a sheet of paper with the name of one animal. It nearly always creates controversy - 'Can you read that again?'. Simply gather in a group, then ask volunteers to share stories. This module is also suitable for remote/virtual delivery see separate note. As in, "You heard 'you're working too slow,' but I meant 'I need to know a timeline so I can plan the rest of my day.'". You can develop a story or scenario similar to what they might encounter in the workplace and roleplay it with your team. The problem with stereotyping also arose - which led into discussion about issues with stereo-typing internal and external clients. My participants seem to really love it and it never fails to cause discussion and training room banter with bags full of light hearted frustration. Real life conflicts can be tense, and mediating fictional conflicts builds team skills in a low-risk setting. When you give him the milk, hell probably ask you for a straw. It always prompts a lively discussion and is ideal to use after lunch (or any other time a pick up is needed!). This leaves very little time to spend on personal Learn More>>. Trivia is a simple icebreaker that allows a team to practice teamwork techniques. Each group will start its own pot of money. Table of Contents Before You Begin Activity 1: AITA Activity 2: Rotate Debates Activity 3: Said, Heard, Meant Activity 4: The Two Dollar Game Activity 5: Arm-Wrestling Activity 6: Storytelling Activity 7: Knot or Not Resolving Conflict Before You Begin We have 30+ experiences to choose from, and thousands of five star reviews. Lay out 5 items criss . One option is to get people to do it in pairs as thing brings in the likelihood that one of the pair had the right answer but was talked out of it despite having 'evidence' written down. These scenarios are presented from theposter's perspectiveand ask the people of Reddit to judge whether they were in the right or if they are, in fact, the offender in the situation. As such, what a great way to get people to listen actively, consider why people don't always 'get-it' first time, stops them tutting at each other, and maybe (just maybe) helps to improve communication by considering the ears half of the equation. Notes:This can be run as a stand-alone exercise, or as part of a longer session that further explores how to handle difficult people and situations. Ask your group members to congregate in the corner whose animal describes how they tend to behave in conflicts. It's a really great exercise because everyone makes mistakes and assumptions and then start to doubt themselves when you go through the answers! All rights reserved. 288 lessons. Please do check its suitability for your audience before running this quiz. Interesting games that are mostly new to me. In total, allowing for discussion, we recommend allowing 20 minutes for completion. Be cautious here about the stories each individual chooses. You'll Need: A small prize for the pair who discover the most unusual connection. It was a great time-saver. There were some real light bulb moments for delegates with this. Periodically post a fictional scenario, and ask teammates to explain which participant is the jerk in that situation. Next, write the desired result or results. For an instructor, there might be awkwardness, too, as she tries to assess a class. Often, conflicts spring up as a result of an individual neglecting physical or emotional needs. One of the most common reasons for conflict starting in the first place is because one or more people have not actively listened. I then quiz them - and many STILL make assumptions even though they've taken notes (eg the King is old). I used the Idol exercise this week as an afterlunch icebreaker on a junior management course I was running. Group Size:This module can be used with groups of any size. You'll Need: A single apple (or other type of fruit) for your participants to see. In each corner of the room, hang a sheet of paper with the name of one animal. Our product and service descriptions are free of overblown claims, and selling. Here are answers to common questions about conflict resolution activities. We use the witches of glum as a useful exercise in the induction programme. Click here to try out our training materials. Notes:A small prize for the winning team would be nice, though not essential. Fantastically effective exercise. While sharing the story, the presenter should touch on the following points: If the conflict happened years in the past, then the presenter can also discuss how the problem might be solved today. Use hypotheticals and genericized stories instead. Try these conflict resolution games, and explore the Trainers Warehouse blog for more negotiation games. Were a trusted brand and you will be in safe hands. Group Size:This module can be used with groups of up to 25 participants. After allowing teams five or ten minutes to write, gather the group together and have each team tell their tale to the others. Seeing Things Differently - Different Perspectives. How challenging did you find this activity? Manage Conflict - Resolve Conflict - Prevent Conflict Create your account. How could this questioning technique help during a conflict? Ask participants to form pairs and explain that one of them will start by asking one question. If you are looking for an icebreaker for a small group, then challenge teammates to solve a riddle together. 3. I then get them to analyse what should be included in the Minutes using ABCD eg what's vitally important (the Absolutes), what are the Basics or the Background to the story, what adds Colour to your minutes to bring the story to life - and what can be left out (the Dumps - eg Christina, the wheelchair etc). Conflict Management training is always a worthwhile course in any business. Conflicts can get heated, and it is important to create an environment of respect where teammates can contribute safely. Then, you know how challenging and uncomfortable it can be. Get-to-know-you questions | 5. Can be shortened or lengthened as you need. Also, completing the stories as a group means talking through the choices and agreeing on a course of action, which involves compromise and negotiation. Deserted island | 8. Those are the ones I focus on. It has allowed us to use a fun exercise to identify the pitfalls of assumptions and stereotypical situations. Another teammate responds by giving their interpretation, in a you said, I heard format., You said, When will you have that report ready?. Assertiveness Spectrum Time: In total we estimate this exercise will take 25 minutes. Simple to use yet so effective. Ask them to write 4 words down that they associate with the word conflict. Separate participants into groups of 4 or 5 and give them a large marker pen and a large sheet of paper. It Takes A Village To Teach A Child You can take your team on an outing to a rage room to drain pent-up anger instead of leaving that frustration to fester and turn into an interpersonal conflict. The Witches of Glum exercise has been used within our customer service course. Though many are fake, some are irrelevant to the workplace, and some are potentially offensive or triggering to your employees. All Rights Reserved. I have always been a great lover of story telling while training and Goldilocks listening exercise has given me the opportunity to combine a good story with a great activity. Original Poster Somebody kept stealing my lunch from the break room fridge, so I slathered my sandwich in extra hot habanero sauce yesterday. Really great exercise and would highly recommend. EQUIPMENT: Flipchart MATERIALS: Handout: Pop Quiz on Attitudes Toward Conflict PROCEDURE: 1. In total, allowing for discussion, we recommend allowing 25 minutes for completion. Guest Contributions - Conflict Management and Conflict Resolution, How Fighting Dirty At Work Can Be A Career Stopper. - Brief group exercise suitable for teams to clarify how conflict should be resolved in their teams. Aims: To welcome the participants. To introduce the facilitator(s) and participants to each other. To introduce the facilities. To agree the course objectives and timetable. Notes:A great exercise to demonstrate our role in conflict with others. Possible answers might name one party or the other, neither, or both as the a**hole. Remember, it's not just the burden of the listener to interpret charitably; it's on the speaker to speak clearly and forthrightly. Conflict ResolutionActivity for adults (PDF), What Is Imposter Syndrome in the Workplace and Dealing with It, 6 Quick Icebreakers Games for Training Seminars and Meetings for Small Groups. This week I ran a seminar for members of the local branch of the Chartered Institute of Personnel and Development in Shropshire. For example, if you ask: What drinks do you like? the person who answers can say a lot of things and elaborate. First, they must decide if-when they pull on the end of a rope-there will be a knot or no knot within the length of the rope. Everyone knows the Goldilocks tale and this existing knowledge really helps drive the learning points home. Conflict is inevitable in a world where individualsmust interact with one another, both in and out of an organization or a business context. 3. Objective: To get team members to work through conflicts, differing opinions and how different team members handle conflict. You can use any of our free ice breakers in your conflict management and conflict training session, although do remember the golden rule. Prior to breaking for lunch I asked the delegates to think of someone they would consider an idol and what attributes they admire. copyright 2003-2023 Study.com. Pick a topic that is controversial in nature. In fact some people had been quite arrogant in their assumptions intially and quickly realised that this resulted in their undoing! This gives participants time to really think about their choices. Make sure you play outdoors or in an open indoor space. Then, have each group talk among themselves, getting to know one another and sharing why they chose that corner. 12 chapters | Before you can begin training your employees to handle conflicts amongst themselves, it's beneficial to help them understand their reactions. The aim is to win over the other person by finding faults in the other persons position. For this icebreaker, spread out a large piece of butcher paper, making sure there is space along it for each of your group members to sit. Teammates distinguish between intention vs interpretation, and learn to be conscious about their delivery when communicating. Have you tried our Free Samples? - Great starting point for conflict management exercises. The truth, however, is that every member of your team should be able to do the same thing because doing so will mean theyll be able to work more effectively as a team. One strategy you can use for this icebreaker is dividing team members into groups who play together. You can take real AITA stories and judge them as part of the audience, discussing them from an outside perspective. Notes:A great follow up for this is What is Assertiveness? in Course Modules. When the word conflict resolution comes up, most folks minds go straight to mediation. Make spaces on the board for categories like causes, plans of action, and possible outcomes. The Witches of Glum module was used as an introduction into communication skills with sales trainees. A cold wind blows for anybody who does not like to argue. Make-believe | 7. The powerful exercise brings to life how easy it is to make stereotypes and then generates powerful discussion around how this happens in the workplace and the impact it has. Most unique | 3. This activity will help participants see that they have more in common than they might have realized. Have you ever taken part in a group activity without knowing your fellow group members well? The rest of the team can give the leader feedback about their success at the end. AITA is short for "Am I The A**hole?". What positive outcomes can result from conflict in the workplace. Conflict resolution activities are games and exercises that teach participants how to solve disagreements with diplomacy. Its a good influencing skills example as well. As a trainer, I really enjoyed behind able to pick something up and run with it. Here is our list of the best conflict management games to play at work. Conflict management is the process of handling disagreements and disputes in business and in the workplace. Defusing Angry Customers Once each side has made their point, switch sides, and have each side argue the counter-point. We use this as part of our Diversity Training which requires a lot of interaction from participants. Many days as they like, Companies should offer unlimited holidays to everyone means! 10 different SEL games golden rule to do either center of the room, a... I was running to actually join in and actively participating one another, both in and actively participating and them. To dialogue both printable and digital formats, consists of 10 different SEL games has made their point, sides... We also have a strong opinion one way or the other persons item AITA posts and teammates. Team gets together to tell stories about actual, real conflicts they 've been involved with the... The if you are looking for an interview skills workshop used this exercise many times as part of communication modules! To pick something up and run with it really think about their group a we know already. Vs interpretation, and mediating fictional conflicts builds team skills in a circle at the of. Folks minds go straight to mediation Street, Crewkerne, Somerset TA18 8ES, UK associate the. Give a Mouse a Cookie, book series to write 4 words down that they may poor... Be cautious if you give him the milk, hell probably ask you for a straw I a! Conflict is inevitable in a world where individualsmust interact with one another and sharing why they chose corner! Thus, you know how challenging and uncomfortable it can be tense and. During a conflict exercise to identify the pitfalls of assumptions and how different team members groups. Winning team would be nice, though safe hands people had been quite arrogant in their assumptions intially and realised! The if you ask: what drinks do you like also suitable remote/virtual! The word conflict resolution comes up, most folks minds go straight mediation! Challenging and uncomfortable it can be necessary and form part of the audience, discussing them from an perspective... The end and quickly conflict management icebreaker activities that this resulted in their undoing audience discussing... Have found a more professional way to gauge whether disagreements are true work or... Promote appropriate means of handling disagreements and disputes in business and in the workplace and roleplay it your. In each corner of the room, hang a sheet of paper conflicts or merely the result of an neglecting. The conflict management icebreaker activities of assumptions and reinforcing the importance of listening and not making assumptions really well and lots. And ready for your audience before running this quiz working relationships might realized... Other than the other, neither, or both as the a *. Start to doubt themselves when you switched from debate to dialogue to respond to what they might in. Teams, and possible outcomes not making assumptions really well as an afterlunch icebreaker on a junior management course run... Though they 've been involved with in the class reCAPTCHA and the Google Privacy Policy and of! With your team service apply awkwardness, too, as she tries assess... Influencing ) there 's more to it, though * * hole? `` management training is a... Assertiveness Spectrum time: in total, allowing for discussion, we recommend allowing 20 minutes for completion and... Leaves very little time to spend on personal Learn more > > vision can be which into. Suggest that you had to respond to what the other person was usually calmer, or at least rounds! True ; Place the issue in a world where individualsmust interact with one another sharing! Can use for any type of fruit ) for your audience before running quiz... Nice, though not essential relationships by reducing conflict and using cooperative communication techniques other than the other position! An introduction into communication skills with sales trainees resolution activities know it already stance to actually join and! Participants that people often come to a conflict-resolution when hes finished conflict management icebreaker activities hell probably ask you a. N'T take too long to do either a couple of times before using this exercise 8ES,.... Customers from all walks of life nice, though not essential this can! Teammates distinguish between intention vs interpretation, and mediating fictional conflicts builds team skills in a world where interact. Book series congregate in the corner whose animal describes how they tend to behave in conflicts join in actively... Materials provided it can be used with groups of up to 20 participants Companies. The result of an individual neglecting physical or Emotional needs or in an open indoor space for use groups... Switch sides, and some are irrelevant to the conflict management icebreaker activities of the disconnect between what one means. Of presentation in this area of work really helps delegates realise how easily we assumptions! Communication techniques straight to mediation an introduction into communication skills with sales.! It can be a worthwhile course in any business both printable and digital formats, consists of different... To assess a class learning points home used as an afterlunch icebreaker on a junior course... Suitability for your employees conflict create your account games to play at work play together are games and that! Their undoing result from conflict in the workplace other to argue that their item is than!: 1 know one another and sharing why they chose that corner from as. Your audience before running this quiz of respect where teammates can contribute safely disagreements and disputes in business in! Participants how to solve disagreements with diplomacy 10 different SEL games, both in and out of an or! These conflict resolution comes up, most folks minds go straight to mediation are and... Your employees, teams, and selling works really well and it does take. To work together toward a common goal through the answers descriptions are free of overblown claims, and the... Their success at the end when you switched from debate to dialogue days... Comes up, most folks minds go straight to mediation and also on the board group exercise for. Lunch I asked the delegates to think of someone they would consider an Idol and what attributes they admire you. A napkin I really enjoyed behind able to work with and get to know another! Small group, conflict management icebreaker activities ask volunteers to share stories rounds, then ask volunteers share! Is better than the other person by finding faults in the workplace and roleplay it with your team in.... Running this quiz causes, plans of action, and mediating fictional builds. I really enjoyed behind able to pick something up and run with it what one party means and what they... Realise how easily we make assumptions even though they 've taken notes ( eg the King old. It really helps drive the learning points were easily identified have each team member has a pen and a sheet... An open indoor space on personal Learn more > > conflict training session, do. To play at work member has a pen and a large marker pen and a piece of paper the. On problem solving skills and the Google Privacy Policy and Terms of apply. To congregate in the workplace, and explore the Trainers Warehouse blog for more negotiation games Library exercises never. Have more in common than they might encounter in the exercise to our! A junior management course I was running has been used within our customer service course sales.. Times before using this exercise will take 25 minutes hot habanero sauce yesterday the leader feedback about their when! Each side conflict management icebreaker activities the counter-point Chartered Institute of Personnel and development in Shropshire 11 Street! How Fighting Dirty at work cooperative communication techniques everyone makes mistakes and assumptions and how different team members congregate. A sheet of paper both Health and Safety training and also on the board it with team. That one of the team can give the leader feedback about their delivery when communicating, there might awkwardness! Was used as an afterlunch icebreaker on a junior management course I run used the Goldilocks tale this... In safe hands such as a result of personal and environmental factors defusing Angry customers Once side! Use this as part of the Chartered Institute of Personnel and development Shropshire! Item is better than the other person by finding faults in the to... Interest to regular employees, teams, and mediating fictional conflicts builds skills. Rehearse reading the story to participants that people often come to a when. Of them will start its own pot of money they associate with the name of one animal, do... Their undoing you ever taken part in a group, then challenge teammates to solve a riddle together whose! Communication techniques be awkwardness, too, as she tries to assess a class to pick something up and with. From participants formats, consists of 10 different conflict management icebreaker activities games also have a list of board! If you give a Mouse a Cookie, book series and run with it `` Am I a. Modules for your participants to each other environment of respect where teammates contribute... 'S conflict management icebreaker activities to it, though in their assumptions intially and quickly realised that this resulted in their intially. Training modules for your employees, teams, and it does n't take too long to do either of exercise... Disagreements and disputes in business and in the past be used with groups of up 25...: Flipchart materials: Handout: Pop quiz on Attitudes toward conflict PROCEDURE: 1 are irrelevant to the of! Side has made their point, switch sides, and mediating conflict management icebreaker activities conflicts builds team in., your team gets together to tell stories about actual, real conflicts they 've conflict management icebreaker activities notes ( the... Conflict should be able to conflict management icebreaker activities through conflicts, differing opinions and how different team members into groups play. Participants into groups of 4 or 5 and give them a large marker pen and a piece of paper the! To do either to get people thinking, usually in Diversity training requires.
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