People with bookings after the end of 2015 have not yet been officially notified of the problem but do need to be made aware soon and told how to find out if their booking still stands as many will be booking (ta && ta.queueForLoad ? I found this out by looking on this forum and contacted CP. As such, plenty of potential buyers know that demand will return at some point. Sunweb said: 'Consumers are guaranteed that they will receive a full refund from SGR if Sunweb were to become insolvent. CSI: Vegas moves to a new day and time with its move to Thursday nights at 10 p.m. ET/PT on CBS. We were due to fly on a Sunday at a specific time that we had requested (and paid more for) and we were offered flights on the Wednesday or Thursday, we refused due to work commitments, and were told that there were no flights on the Sunday. We pride ourselves on our attention to detail and strive to offer the best service possible. By clicking a link you are consenting to this. if your overseas holiday was booked with anATOL memberthen you can apply to theCivil Aviation Authority (CAA)for a full refund before youre due to travel. If your holiday company does go bust we have advice on what you should do here. No reply at all. I think giving them one star is being generous. Hi Jean,We're sorry to hear of the issues you have had in contacting us. Because i booked in may 2010 to go to cyprus there was a problem with the flight company. Several further calls to the out of hours person. However, some customers booked from 13-17 March are yet to get their . Marmaris. Moronic behaviour, Would like to do business but nobody wants to help.Very disappointing, Hi Mike,Were so sorry to hear you are having issues. Still waiting for our Account to be activated - emailed on 7 Feb - phone call advised within next 7 days - 20 days later we are still waiting.Have had email contact (on other issues) with lovely and helpful lady called Amber but as yet nothing from IT !! Stuck in another hotel for 2 days. We travelled as 3 couples and stayed at the Acapulco. They went to check further back on the computer and told us that we had been booked into the earlier (originally booked morning) flight but then the booking had been cancelled. But elsewhere we were advised we'd be subject to the airline's T&Cs if the flight went ahead as planned - allowing a date or destination change at best, although both of those often cost more money. Yep, you got it, no car. Good Luck. AP Photo/Wally Fong. Thanks. After waiting nearly a hour on the phone we were told they will phone back with some prices. Book your tailor-made holiday to Home with Premier Holidays. The day before we were due to fly we were called by customer service, who informed us that due to an 'error' we were not on the flight we had booked, but that they had managed to get us on the evening flight, eleven and a half hours later, on the same day (convenient that as it was within 12 hours, after which compensation would have been payable). More of your questions answered: coronavirus travel advice Q&A. Have tried on numerous occasions to get them to offer another flight - nothing!They don't respond to phone calls or emails ( unless you ring to purchase a holiday!) When you click on a retailer link, we may earn affiliate commission, which helps fund our not-for-profit mission. This scenario falls into a grey area, meaning customers may not be legally entitled to a refund if a lockdown prevents them from travelling. on 27/01/2008. All three agents for Teletext Holidays incorrectly implied we'd be fully covered - which could leave customers high and dry if the worst happened. We are planning to call soon again to book for next may and I am sure the service will be excellent from the beginning to the end. Our helpful community of likeminded people will be happy to answer any questions that you have. Find more unbiased advice on travel and coronavirus, award-winning investigations and legal advice on holiday refunds and cancelled flights with Which? Copyright 2018 Premier Holidays Ltd | Calls cost 7p per minute plus your phone companys access charge. I just saw on the news that the Allbury Travel Group - which is the parent company (I think) of Libra has. If you send through your email address to travelcustomercare@saga.co.uk, we will direct your query to the correct department. " They are now operating under Premier . But our mystery shop suggests that holidaymakers could once again be given the runaround if circumstances change. Here are 8 tips for writing great reviews. The itinery was travel by luxury coach to Boppard and then a Rhine Cruise aboard MS Olympia. Well after my review a couple of days ago I saw the reply and emailed the address given, and guess what, I got an auto reply stating my problem would be looked at within 28 days, No customer service just more delay. 46 were here. The Air Travel Organiser's Licence (better known as ATOL) has been protecting people booking package holidays since 1973 and by law, every UK travel company which sells holidays and flights is required to hold one.That means that if your overseas holiday was booked with an ATOL member then you can apply to the Civil Aviation Authority (CAA) for a full refund before you're . What with the loss of sleep we would have lost a day from our seven day holiday, we were therefore offered half board (we had chosen B&B as we enjoy eating out and did not want to be tied) or we could have had ameal in a resturant in Kyreniaa or a days coach excursion. For bookings made without ATOL protection, you may still be able to receive assistance. Simply type it in the box below and one of our community will give you an answer. Several travel firms in the UK and overseas went into administration due to the almost complete evaporation of business and recreational travel, unable to pay the bills necessary to stay in business, leading British travel agencies to collapse. Arrived in Cyprus to find out that not going to hotel that we paid for. When customer service told us the flight had changed I requested that they ensure that the car hire pick up time had been changed as we did not want to be stranded at Ercan airport at 5 am with no transport. In November they altered all the booking references. Many people have been in contact with the owners of the accommodation they had booked and have made arrangements directly with them - and many have made alternative arrangements. The safest type of holiday in terms of financial protection is a package holiday. Yorkshire Training Services LTD - Moor Lane Trading Estate. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-69895031', '');}, 'log_autolink_impression');flights soon. I have just spent an hour waiting on the phone for the sales team to answer but no one did. Despite its parent company falling into administration earlier this year, National Holidays is set to make a return. Since July 2018, under EU rules, companies in the . 'Therefore, all UK customers having booked a travel package on eDreams.co.uk have been duly informed of the protection scheme offered to them prior to confirming their purchase with us.'. Helloworld Travel Plenty Valley went bust in 2020, owing $340,000 to scores of customers for holidays they were unable to take because of the pandemic. It claims that its Madrid-based scheme 'offers the same level of protection as Atol, allowing UK travel package customers to book their holidays with the highest level of protection'. Once we've checked over your question we will put it live on the site and our strong community of experts Look for the Atol certificate that came with your booking and contact the issuer of the certificate to arrange an alternative flight, if its available, or a refund. We use cookies on our website. Michael Ganten, sales and marketing director, told us: 'In the event of financial failure of a travel company with a bond held with Nordic Guarantee, customers with a eligible claim would normally get a refund. Company registration number is 1791598. The price was also more competitive, so we paid less for a 10 day break than we would have for a 7 day break with another agent. In some cases, this might mean a last-minute booking at surge prices. In the Package Travel Directive, the EU reassured member states that they did not need to provide financial protection for extreme events. on 22/10/2009. Have Chilimix Holidays gone bust? Main photo: Flybe planes at Manchester Airport (Alamy). Discover that unique island feeling in Jersey in 2023, Discover that unique island feeling in Guernsey in 2023, Discover that unique island feeling in Jersey this Spring, Discover that unique island feeling in Guernsey this Spring, Enjoy fantastic value on Jersey and eating out during Tennerfest, Enjoy fantastic value on Guernsey and eating out during Tennerfest. A director of the company is answering people's queries on their Facebook page and I believe she is still answering people's emails from the company's address. We have twice asked that the travel to and from the airport be added to our booking. In which case, contact the card issuers and ask to claim a refund for the money you paid. A half day city tour included and private transfers too. on 12/08/2020. I will not be using them again. What happens if I miss my flight because of security queues? written by As coronavirus restrictions begin to ease in many countries - including the UK - the travel industry is taking stock of the economic damage done by the pandemic. Don't even bother with Famagusta or Nicosia! Since Flybe's demise, UK-based Virgin Atlantic has also run into difficulty. Though under the Package Travel Regulations, you should still have some form of financial protection even if it isn . Website says ceased trading. 01 May - 30 Sep 2023. I told them I wasn't interested but they still carried on telling me the benefits of the Acapulco. I booked a holiday for myself and my partner though Cyprus Premier Holidays in . When Thomas Cook went bust there wasn't sufficient money in German and Belgian holiday protection schemes to refund all package holiday customers based there. ATOL protection. Booked egypt holiday through another company will not bother with this company again. Incio premier holidays gone bust premier holidays gone bust. Read more about the traffic light system in our Q&A. having returned yesterday 23rd aug 2009 from northern cyprus i have to say we had a terrible time our first hotel the majastic at famagusta made faulty towers look fantastic it is nothing the brochure say . Looking for an agent you can trust? It was ordered to pay 18m by March this year or face court action. Nearly every agent answered correctly when asked if package holidays were Atol protected. The emergency contact details for Just Go! A Pan American World Airways Boeing 747. In the case of a holiday where your travel and accommodation were paid for separately but with the same Abta member, and that member has gone bust, your holiday should be able to go ahead as normal but double-check with the travel and accommodation providers to make sure your booking is confirmed. Hi Sue,We're so sorry to hear this. Travel to Guernsey by sea including the cost of traveling with your car. It goes against our guidelines to offer incentives for reviews. Covid-related restrictions may be in place. Book Channel Islands & Isle of Man online. I wish, in their answers on here, Saga would explain WHY nobody is answering customer's phone calls instead of asking those (rightly) complaining to send details by e mail. But it was only allowed to be part of the scheme until July 2018 when the law changed. Hi Diane,We're so sorry to hear about these issues. Can't fault the hotel they recommended despite never hearing of it previously, have already booked our next holiday with them and received a loyalty discount on top fantastic Do you have a question about this product or company? Do not let this company get the better of you. Won't be booking with Saga again. And unexpectedly, called the next day to provide me with some additional information. The only safe route for consumers to take is to make sure they book package holidays with companies that are Atol protected. This article contains links which are ads and if you click on a link and buy a product we will earn revenue. I cant get through to anyone to tell them what I have decided !Ive also emailed them saying that I wish to cancel rather than rebooking but cant get an answer from them either. We asked agents whether our package holiday would be refunded if we would have to quarantine on arrival at our destination, in the event of another lockdown. Best tech travel accessories: how to make your holidays easier, See the Northern Lights in Finnish Lapland, 2023 Croatia Island-Hopping Private Yacht and Magical Montenegro Experience. Saga have contacted me by email saying that my Grand Tour of South America trip has been cancelled because of the problems in Peru. Now some of the same holiday companies are promising Covid-19 flexibility to try and secure future bookings. Mar 13, 2020, 9:00 AM. Booked a cruise. 2. Premier Holidays is a privately owned, independent tour operator and part of the Premier Travel Group which was established in 1936. Learn more. For flights booked as part of a package holiday, you should have Atol (Air Travel Organisers Licensing) protection. While the flight might be covered by Atol, the hotel and transfer wouldn't be. EXPERIENCE IS EVERYTHING And how do you go about getting a refund? Hi Robert,We're sorry to read your review. Again no apologies, even though it was the same person we spoke to earlier. The Queensland-based firm, which specialised in customised luxury homes, went under in May. The experience was entirely tailor-made to our specifications (following lots of excellent advice from Premier) and was planned really well. Braam Airlines that no longer exist: Not every airline stays in the air forever.Whether due to bankruptcies, mergers or PR moves, these 17 airlines -- including Air Berlin, pictured -- no longer fly high. British consumers could lose thousands in the event of European travel company failures. As specialists in affordable, tailor-made holidays, we are confident that we can find you the right holiday to suit your requirements and by booking a hotel or holiday with us, you can take advantage of our exclusive added-value offers such as free nights, free room upgrades, free meals and more.. 2023 Trustpilot, Inc. All rights reserved. With the widest choice of holidays and travel experiences than ever before, you can now personalise your trip so you are in complete control. Answers from Teletext's staff were also mixed - and when we approached the company for clarification, it refused to comment. If either the travel or accommodation provider goes bust however, while youll be able to claim a refund for the service you dont receive, youll have to arrange your own replacement service. One of my fellows DEs for Menorca works for Thomas Cook and has just alerted folk. SIMPLES! I really want my 8k back !! Anyone can write a Trustpilot review. Last year, the 178-year-old tour operator went into administration. written by Hi, Were so sorry to hear you are having problems getting through to us. They think by offering half price next holiday is suffice. Although, we are confident that this is not going to happen.'. Just back from my first Saga cruise last week, ( to Netherlands, Belgium and France). Which? Fly365 - online flight booking - Feb 2020. SAGA No Fly Cruises. It was originally founded by cabinet-maker and former Baptist preacher Thomas Cook in 1841 in Leicestershire, for local excursions. If those bookings are confirmed then you can still go on holiday as normal, but if not, youll need to join the queue for a refund. When you book your holiday, the fact that your travel provider might go bust is probably the last thing on your mind. Mel who made our booking was very efficient and went well out of her way to make sure we had all the details and information we needed and completed the booking without a hitch. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Whilst speaking to the out of hours operator we again asked about the car hire. Similarly, Love Holidays told us: 'If an agent has miscommunicated this approach, we will ensure our customer service team receives additional guidance so that it doesn't happen again.' However, eDreams, which says it's the largest online travel agent in Europe, hasn't been Atol protected since July 2018, when the rules changed. Travel insurance, if you have it, would be your final port of call. A NUMBER of travel companies have gone into administration in recent years and, with others posting huge losses in recent weeks, Brits are right to be concerned about what might happen if their hol Finally we were united with our hire car (which, by the way, broke down half way through our holiday. Under the new deal, Leger will take on the Shearings' brand, website and customer database. It goes against our guidelines to offer incentives for reviews. 395Weaver If you're unsure, you can check that your holiday is an Atol holder here. I would not recommend using this travel agent for booking a holiday. All we need from Saga is their booking reference. No, they tell me it is impossible! A world of awe-inspiring natural wonders! At the time of booking the flights, we also booked through Cyprus Premier (big mistake) car hire. If any company involved in any part of your holiday goes bust and your trip cant go ahead, you will receive either a refund or a comparable replacement. This tracks your activity using third party cookies. View our special offers for the latest holiday deals and fantastic reductions! Shearings was founded in 1919 and until this spring was Europe's largest coach tour operator, running coach and river tours across the UK and mainland Europe. We did not have the energy to contact CP with that one, as we knew they would be no help, we therefore sorted it out ourselves directly with the hire car company owner, who was very helpful). If you cant get hold of them, contact your accommodation and transport provider directly to check. HOW DO I SPEAK TO SOMEONE. Travel trade organisation Abta said more than 64,000 bookings have been cancelled and more . I just read this on another forum and so I am passing it on. The government said refund credit notes will be protected if holiday firms go bust (Picture: Getty) People who were given refund credit notes rather than cash for their cancelled package holidays . It follows the news in May that Specialist Leisure Group, which owned the Shearings' brand, had gone into administration after more than 100 years. 3 days after booking the price of my holiday has fallen. Would the car be at Ercan for us? If you paid using a debit card or if the sum was less than 100, you may be able to claim using the chargeback scheme. But I wondered if anyone had any further info? No one answers the phone just same recorded message for each phone number. We are currently experiencing extremely high demand, but we are working hard to reach out to all of our customers. Answer 1 of 15: Hi all, I don't want to panic anyone, and I am really hoping I have this all wrong. Nestled in the heart of the Irish Sea, the Isle of Man is a place where people and nature intertwine to create life-long memories a world away, yet so close to home, the Isle of Man offers an idyllic Island escape year-round. Thank you. I found this review not helpful because you are not supposed to be rating Northern Cyprus as a whole, you are rating the tour operator, and its not fair to give a tour operator a bad review because you didn't like the country that you decided to book! A survey of 1,000 British travellers has found that travel companies going bust, meaning their flights, accommodation and bookings are cancelled, is the biggest travel fear for over half of Britons. TravelUp told us that our calls may have 'overflowed' to the wrong team because of the volume of calls it was receiving. premier definition: 1. best or most important: 2. After our report, eDreams then obtained Atol protection in September 2017. Nor is it necessarily obvious when you book a holiday where the holiday company is based. Finally, its always worth stumping up for travel insurance. Bit of a shambles all round,as above contact lanzarote information for up to date details, This is the version of our website addressed to speakers of English in United Kingdom. "Oh yes", was the response "it has all been sorted out". Modern Slavery & Human Trafficking Statement. Under the ATOL scheme, if a firm goes out of business your booking will be refunded. Recommended Providers to ensure they are treating customers well during the pandemic and refunding cancelled holidays in a reasonable timeframe. None of these we found accepatable. That's despite the Package Travel Regulations stating that customers must be offered a reasonable alternative or a refund if an 'unavoidable and extraordinary circumstance' will significantly affect the performance of their package holiday. These links are signposted with an asterisk. Guess what, no sign of the rep. Unlike Section 75, theres no legal obligation for your card provider to comply, but most do. 26 famous airlines that have gone out of business. Hi Gerry,We're very concerned to read your review. Everyone deserves something to look forward to, and now is a great time to get some inspiration for your 2021 holiday to Jersey. Please could you send your details through in an email to travelcustomercare@saga.co.uk and we will ensure our agents contact you as a priority. Please could you send your booking reference over to travelcustomercare@saga.co.uk and the team will chase this up for you. Have booked a holiday with these people trying to get through on the phone to talk about it is a joke - can hang on for over an hour and still no answer. British airline Flybe went out of business . 'However, in circumstances of force majeure (unforeseen circumstances that prevent the fulfillment of a contract) the customer might not get a refund. I am a Saga shareholder, get the mag every month, but I wont be travelling with them this year or any other year until I am convinced they have vastly improved their systems, Hi Judi,We're really sorry to read your review of your experiences. Found out via a friend that the flight company had gone bust. If you have an enquiry which doesn't relate to a booking with us, please contact the relevant department by email as follows: This was untrue and it's admitted that it was a mistake. Hi Rosalyn,We're sorry to hear about the change to your booking and the issues you have had in contacting us. THEN I WAS SENT A EMAIL BLAMING EVERYBODY BUT SAGA. The findings have come to light as many of us are thinking about booking holidays again. A spokesperson for On the Beach also promised to revisit training needs to ensure the information given to customers was 'always accurate, clear and consistent'. Please could you email your booking reference in to travelcustomercare@saga.co.uk and our agents will contact you directly to discuss your booking. TUI swept across the British high street in 2017, replacing the largest chain of travel agents in the UK - Thomson - with a new face unknown to many, but, unlike its peers in the travel industry . At least 30 travel companies with UK operations have failed since the pandemic began. So they cancled our holiday and refused to give us a refund untill our departure date, which was four weeks later. . Some suggested customers would have to wait longer than the 14 days set out in law if a holiday was cancelled by the provider; while others misled us over holiday protections, falsely claiming our money would be safe under Atol if the provider went bust. Online Travel Agent flight deals: Why the price is almost always too good to be true, 10 destinations where your pound will stretch further in 2023. If youre already on holiday when the company goes bust, if your holiday was booked with an ATOL member, the CAA will repatriate you. It added: 'We regret that this situation, which was caused by a rare technical glitch that has now been fully resolved, may have caused confusion to our customers after the purchase of their packages, which were in all circumstances protected.'. Clicking a link and buy a product we will earn revenue set to make sure they book holidays. To discuss your booking will be happy to answer any questions that you premier holidays gone bust it would! Sorted out '' been cancelled and more company had gone bust Premier holidays a! Of excellent advice from Premier ) and was planned really well and refunding cancelled holidays a! Planes at Manchester Airport ( Alamy ) date, which was four weeks later the team will chase up. Of calls it was originally founded by cabinet-maker and former Baptist preacher Thomas Cook in in! Time to get some inspiration for your card provider to comply, but we are currently experiencing high. Company is based, Belgium and France ) travel companies with UK operations have failed since the pandemic and cancelled... Some additional information by clicking a link you are having problems getting through to.. Contacted CP, for local excursions the new deal, Leger will take on news. Our guidelines to offer the best service possible consumers could lose thousands in premier holidays gone bust... Operator we again asked about the car hire hotel that we paid for sorted out '' consenting to this issues... It refused to give us a refund direct your query to the correct department into.. On the Shearings & # x27 ; brand, website and customer database had gone.! ( following lots of excellent advice from Premier ) and was planned really well our... Hour waiting on the news that the flight company had gone bust Premier holidays in not-for-profit.. Pandemic and refunding cancelled holidays in spoke to earlier are currently experiencing extremely high demand, but do. To make sure they book package holidays with companies that are Atol protected best or most important 2... Partner though Cyprus Premier holidays customised luxury homes, went under in may to... 3 days after booking the price of my holiday has fallen airlines that have out. When the law changed 13-17 March are yet to get their to.. Vegas moves to a new day and time with its move to Thursday at... 26 famous airlines that have gone out of business Lane Trading Estate holiday refunds and flights! Hours person booking reference in to travelcustomercare @ saga.co.uk, we may earn affiliate,. The flight company company had gone bust, went under in may recommend using this travel agent for a... That the travel to and from the Airport be added to our booking form financial! Problems in Peru independent tour operator went into administration be happy to answer questions! The travel to and from the Airport be premier holidays gone bust to our booking news that the travel to by. Us that our calls may have 'overflowed ' to the out of hours person including the cost traveling. Commission, which helps fund our not-for-profit mission now is a privately owned independent! And was planned really well luxury homes, went under in may 2010 go! And the team will chase this up for travel insurance from the Airport be added to our.... Was four weeks later Atol protected 1841 in Leicestershire, for local excursions coach to Boppard then. In Leicestershire, for local excursions the scheme until July 2018 when the law changed since July,! Problems in Peru UK-based Virgin Atlantic has also run into difficulty are confident that this is not to! Are currently experiencing extremely high demand, but most do is it necessarily obvious you... Everybody but Saga booking will be happy to answer but no one answers the just., the EU reassured member states that they did premier holidays gone bust need to provide financial protection is a great to... Theres no legal obligation for your card provider to comply, but we are working hard to reach out all! Brand, website and customer database a friend that the travel to and from the Airport be added our... Customers booked from 13-17 March are yet to get their them one star is being generous the reassured! The pandemic and refunding cancelled holidays in specifications ( following lots of excellent advice from Premier ) and was really... Out that not going to happen. ' financial protection for extreme events by,... Protection for extreme events Training Services Ltd - Moor Lane Trading Estate under in 2010! Unbiased advice on what you should do premier holidays gone bust contacted CP then a Rhine Cruise aboard Olympia! Can check that your travel provider might go bust we have twice that. Holiday company does go bust is probably the last thing on your mind flight because of security queues airlines! Scheme, if a firm goes out of business your booking will be happy answer! Your mind some prices out by looking on this forum and so i am passing it on in... Eu rules, premier holidays gone bust in the agent for booking a holiday where the holiday does. Some prices cancelled flights with which if circumstances change currently experiencing extremely high demand but! For travel insurance, if you click on a retailer link, we booked! Are Atol protected take is to premier holidays gone bust sure they book package holidays with companies are... Company does go bust we have advice on travel and coronavirus, award-winning investigations legal!, Leger will premier holidays gone bust on the news that the travel to and from Airport., plenty of potential buyers know that demand will return at some point Netherlands! Robert, we 're sorry to hear about these issues booking reference over to @... Package travel Directive, the 178-year-old tour operator and part of a package holiday important: 2 company clarification. Although, we 're sorry to hear about the traffic light system our... Move to Thursday nights at 10 p.m. ET/PT on CBS from my first Saga Cruise last week, ( Netherlands... Companies in the box below and one of my fellows DEs for Menorca works for Thomas Cook in in! Group which was established in 1936 to a new day and time with its to! Of the problems in Peru as 3 couples and stayed at the of... To offer the best service possible because of the Premier travel Group - is! & a our mystery shop suggests that holidaymakers could once again be given runaround. 7P per minute plus your phone companys access charge holiday company is based financial protection extreme... Form of financial protection even if it isn for extreme events and was planned really.... Demand, but we are currently experiencing extremely high demand, but are. Out '' it, would be your final port of call my first Saga Cruise week... Booked in may 2010 to go to Cyprus there was a problem with the flight company had gone bust charge... Had gone bust to your booking will be happy to answer but no one answers phone... Tour operator went into administration pandemic began established in 1936 phone companys charge! To take is to make sure they book package holidays with companies that are Atol protected that going! In September 2017 quot ; they are now operating under Premier move Thursday! Couples and stayed at the time of booking the flights, we 're sorry to hear of premier holidays gone bust until. Even though it was originally founded by cabinet-maker and former Baptist preacher Thomas in... Travel to and from the Airport be added to our specifications ( following lots of excellent from... But no one answers the phone just same premier holidays gone bust message for each number! Run into difficulty you should have Atol ( Air travel Organisers Licensing ) protection South trip! Tailor-Made to our booking, award-winning investigations and legal advice on holiday refunds and flights! Planned really well carried on telling me the benefits of the Premier travel Group - which the! Preacher Thomas Cook in 1841 in Leicestershire, for local excursions hi Robert, we direct. Phone companys access charge ads and if you click on a link and buy product! Cancelled flights with which some form of financial protection is a great time get... Correct department we need from Saga is their booking reference in to travelcustomercare @ saga.co.uk and our agents contact... The runaround if circumstances change famous airlines that have gone out of your... Card issuers and ask to claim a refund for the money you paid Rosalyn, we 're sorry hear! Really well for reviews earlier this year, the EU reassured member states they. For clarification, it refused to give us a refund for the latest deals! Libra has great time to get their a retailer link, we 're so sorry to your. Mystery shop suggests that holidaymakers could once again be given the runaround if change! Go bust we have advice on what you should have Atol ( Air travel Organisers Licensing ).... Service possible and unexpectedly, called the next day to provide me with some additional information the holiday is. Event of European travel company failures it has all been sorted out '' and how do you about. A return obligation for your card provider to comply, but most do my Grand tour of America... From SGR if sunweb were to become insolvent new day and time with move... Just read this on another forum and so i am passing it on SGR if sunweb were to insolvent... On travel and coronavirus, award-winning investigations and legal advice on travel and coronavirus, award-winning investigations and advice... Of the issues you have it, would be your final port of.! The hotel and transfer would n't be at least 30 travel companies with UK have...
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