jet2 customer service advisor telephone interview

Interview. Jet2 Customer Service. In base al salario netto decider se accettare o meno la posizione, What to do in different scenarios with a customer, It's a skills based interview so the asked a lot of questions and is based on a points system, Glassdoor users rated their interview experience at. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. #Jet2 #CheersTo20Years. Based in the UK, we support our teams in destination to deliver a VIP customer service. Aydanos a proteger Glassdoor y demustranos que eres una persona real. Contact us by phone. Interview. You can dial theJet2 customer service numberanytime from anywhere. Press 1 if you need to ask a query related to a website or mobile app, You can press 2 for commercial booking, Press 3 if you have a query regarding individual bookings, For general inquiries, press 4, Short interview, to establish whether children and pets will be at home etc. Weve developed our focus on customer service through our Take Me There values and Leadership Framework. The two ladies who interviewed me were very accomodating and lovely making me feel very calm and positive throughout the time I spoke to them! 3. I interviewed at Jet2.com and Jet2holidays, Muy fcil, quieres saber si eres una persona amable y la verdad que la chica que me entrevist fue sper agradable. She explained to me perfectly through the phone what i needed to do. With more than 1,700 colleagues, and growing, our commercial teams perform a wide range of pivotal roles. Join our Cabin Crew and make sure our customers experience our famously friendly service. I then asked for feedback via email and was told I would receive a call between 1pm and 2pm on 24/02 this never happened! I called them on the 18th of February and they told me the date has indeed changed, the assessment centre would be on the 23rd of February. I applied online. Excellent explanation of job decription. I interviewed at Jet2.com and Jet2holidays (Derby, England) in Feb 2023. I interviewed at Jet2.com (Leeds, England) in Jan 2023. Task 2- interview questions - basic interview style questions why jet2, previous experience in a customer service role, Jet2.com is the UK's third largest airline, flying from ten UK airports to more than 65 destinations across Europe and beyond. I was then sent an email with a maths and English assessment. The interviewer was clearly reading off a script.. badly may I add, and the tone of voice clearly sounded like she didnt want to be working there. You'll handle feedback from our customers using your excellent written and verbal communication and customer service skills to make sure all messages are answered. Group assessment involving working in small groups followed by a 1-2-1 interview with competency based questions. The person on the phone was lovely! The process took 1 week. then given a date to attend an assessment day which was a presentation and a 1-1 interview and soon after got an offer for the job. A huge thank you to everyone that voted for us Candidates interviewing for Airport Customer Helper and Customer Helper rated their interviews as the hardest, whereas interviews for Passenger Service Agent and Cabin Crew roles were rated as the easiest. Youll deal with the concerns of our customers, and praises too, always aiming to respond with care and consideration to deliver our VIP customer service. Contacting Jet2.com - by phone or otherwise. Aydanos a proteger Glassdoor verificando que eres una persona real. enva un correo electrnico a They are very polite and helpful during all process. 40 Hours Salary. It also shows that you are taking the interview process, and therefore the role and the business, seriously. Consider a sample answer like this: I've had a great deal of experience working with the general public and delivering customer service. Documents checked and uniform sizes taken. First, an online assessment. Is First Class Worth It On British Airways? pour nous faire part du problme. What is the interview process like at Jet2.com and Jet2holidays? Our size and stature has grown to what it is today thanks to our unwavering focus on putting people first. What is the interview process like for a home working contact centre advisor with Jet2? Cabin Crew Join our Cabin Crew team and ensure our customers receive a truly VIP service when flying with Jet2.com. to let us know you're having trouble. verdade. Take some deep breaths and try to stay calm. What do you expect your working day to be like? Supporting our customers and selling our incredible value holidays, delivering a fantastic service each and every time, Be the first point of contact for our customers whilst in resort and make sure they Have a lovely Holiday, Responding to customer communications, we work closely with our customers and partners to ensure a positive resolution to all queries, Finance Operations & Commercial Compliance, Login attempt failed, please enter a valid Employee ID number. I interviewed at Jet2.com and Jet2holidays (Leeds, England). Great interview. Thank you to all of our lovely customers who helped celebrate this milestone with us, we couldnt have done it without you! This customer service rep interview question is your opportunity to show off your customer care skills. I attended the assessment day and was one of the only 2 people there with previous contact centre experience and one of the only people who had researched Jet2holidays & Jet2.com The scenario would be how you would handle a customer call. Balloon arch Sie weiterhin diese Meldung erhalten, informieren Sie uns darber bitte per E-Mail Just do your research and plan your answers with specific examples to demonstrate that you understand the basic principles of customer service and you will do just fine. And we focus on delivering these values at all times. Step four: face to face interview. Get started with your Free Employer Profile, Customer Service Representative Interview, interview process at Jet2.com and Jet2holidays. The companies are today announcing more Download and readJet2 plcslatest trading update. I interviewed at Jet2.com and Jet2holidays (Manchester, England) in Dec 2017, Awful team in recruitment. When you're on the call you should: be polite and professional. We partner with key stakeholders across our destinations, making sure safety and quality are of the highest standard. Jet2 uses three recruitment rounds to assess these skills along with a few others. Can you buy an extra seat on Qatar Airways? Few days later was told i would have face to face interview on 19th december but not sure what time and where . Glassdoor users rated their interview experience at Jet2.com and Jet2holidays as 65.0% positive with a difficulty rating score of 2.62 out of 5 (where 5 is the highest level of difficulty). When asked in an Indeed survey about the difficulty of their interview at Jet2.com, most respondents said it was medium. Supporting our customers and selling our incredible value holidays, delivering a fantastic service each and every time, Be the first point of contact for our customers whilst in resort and make sure they Have a lovely Holiday, Responding to customer communications, we work closely with our customers and partners to ensure a positive resolution to all queries, Finance Operations & Commercial Compliance, in England, Scotland and Northern Ireland, Login attempt failed, please enter a valid Employee ID number. Following the test, I was asked a series of questions around why I wanted to work for Jet2, what my skills and experience will bring to the table and I was asked a few scenario questions which I had no difficulty answering. Day after we were at Leeds/Bradford for our flight to Zanti. Help ons Glassdoor te beschermen door te verifiren of u een persoon bent. Il secondo step si basa sulla risoluzione di problemi ed un colloquio successivo. It seems taht they are really care about this recruitment process. Directed me to ring up and re-book my seat for free. Documents checked and uniform sizes taken. telephone interview with HR/recruitment. Recruitment Systems & MI Analyst. Just be prepared, I applied online. 10 minute phone interview and 4 hour assessment centre (presentation, roleplay and interview). Welcoming our customers at Check-in, working in the Baggage Hall, on the Ramp or even Driving our trucks. After interviewing at Jet2.com, 74% of 103 respondents said that they felt really excited to work there. What made you want to apply for this position? Our customers were treated to a VIP customer experience, including: 1 preguntas de entrevista de Social Media en Jet2.com and Jet2holidays y 1 evaluaciones de entrevistas. Reviewed March 17, 2022. And we focus on delivering these values at all times. Excellent explanation of job decription. Si continas viendo este mensaje, Your email address will not be published. First round is telephone interview, then face to face and then acting out a scenario. Based on 52 salaries posted anonymously by Jet2.com and Jet2holidays Customer Service Advisor employees in Feltham, England. Very Friendly. Asked 19 November 2022. Visit this page; Operations. Wenn This lasted 10 minutes and I was asked two competency questions. 3 Jet2.com and Jet2holidays Airport Representative interview questions and 3 interview reviews. I interviewed at Jet2.com and Jet2holidays in Aug 2021, First stage is an online internet test Second stage is a video scenario interview 2. This week we celebrated 20 years of flying with a fabulous event at the airport where it all started, Leeds Bradford! Group activity pictionary to show what qualities a agent needs to work for jet 2 In base al salario netto decider se accettare o meno la posizione, What to do in different scenarios with a customer, It's a skills based interview so the asked a lot of questions and is based on a points system, Get started with your Free Employer Profile, Customer Service Representative Interview. Be the first to find this interview helpful, - Newcastle upon Tyne, United Kingdom Area, When you worked in a team If you joined our Customer Service Team you would be working from home. Leeds, United Kingdom. A presentation to start. This week we celebrated 20 years of flying with a fabulous event at the airport where it all started, Leeds Bradford! Join us if you have the IT know-how or project skills to keep our Network, PCs, apps and websites running. They did not email me with the details and I assumed the date must've changed. Will be contacted by a third party company for pre employment screening, I applied online. temp to perm. How do I set up a search agent alert? Not only did they continuously insisted I relocate as soon as possible, they then proceeded to rush through each question not allowing me to explain in full detail. Our all-important work behind the scenes takes place here, including HR, Legal, Retail and Admin. A very exciting interview, first we had a group assessment in which we had to discuss different scenarios, following this, we had a personal interview we 3 members of the team in which we had to prepare a case study and answer some personality-based questions. full-time. Be personable. This is a great quality for a customer service advisor to possess. Sell the benefits of your favorite holiday destination. Avoid negative language. Be the first to find this interview helpful, Happy 20th Birthday Jet2.com Goodie bags packed with special treats I interviewed at Jet2.com and Jet2holidays (Manchester, England) in Jan 2020. Assessment day lasting 4 hours 7 Jet2.com and Jet2holidays Customer Service Advisor interview questions and 6 interview reviews. I interviewed at Jet2.com and Jet2holidays in Feb 2023, Amazing! The second time they hung up on me and called me back to inform me that they do not have a date for the assessment centre. We're proud of our famous friendly approach, so you can expect a warm welcome and support, whichever team you join. About Jet2.com ; Jet2.com - Financial performance ; Customer service ; Reviews and awards ; Most popular FAQs ; Allocated seating ; Baggage allowance ; Booking & payment ; Security & identification ; Special assistance ; View all FAQs ; Travelling in a group ; Group flight booking ; Group holiday booking ; General info ; Ways to pay ; Baggage . The questions are all really bog-standard customer service questions, I honestly thought the interviewer had just done a Google search for interview questions before our meeting! Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. I was told I passed this as part of the call and would receive an email invitation to an assessment day. They did not email me with the details and I assumed the date must've changed. Using agile methodology, our Developers and testers work with our business engagement team to deliver viable solutions for our customers. questo messaggio, invia un'email all'indirizzo The process took 1 week. excuses voor het ongemak. The next most popular option was that they felt a bit more excited to work there with 15% of 103 respondents choosing this. A lot of time invested in a very long application form online and assessments online! Visit this page; Pilots. Always follow up. Youll enable the business to thrive by providing the numbers and insights crucial to our success. Answer. A career with us means youll be a part of our fast-growing business and share in our many successes. The main focus of the process as a whole is to examine the applicant's customer service and teamwork skills as this is one of the most important parts of the job. I then received an email inviting me to a phone interview at a date and time that suited me. Jet2.com was voted 'Best Short Haul Airline' five times in the last seven years at the Globe Travel Awards, Jet2.com 2002-2023 A subsidiary of Jet2 PLC, Meet Kay, our Head Of Recruitment. Our multi-skilled Travel Experts are here to help our Customers before, during and after their holiday. We partner with key stakeholders across our destinations, making sure safety and quality are of the highest standard. Join our growing team of over 300 colleagues, based in Leeds and Sheffield, to harness the latest technology advancements. The two ladies who interviewed me were very accomodating and lovely making me feel very calm and positive throughout the time I spoke to them! Jet2holidays is the UKs second largest tour operator and Jet2.com is the UKs third largest registered airline. Our recruiters in the sales, marketing and customer services sectors outline their top interview prep tip in the video below: Customer service job interview questions. They changed dates and ignored my emails asking for a new date.just expected me to drop everything. Thank you to all of our lovely customers who helped celebrate this milestone with us, we couldnt have done it without you! Youll help us deliver serviceable and well presented aircraft to keep our operation running reliably and on time. Join our Cabin Crew team and ensure our customers receive a truly VIP service when flying with Jet2.com. A 10 min window to plan your role play call. From Purchasing to Technical Services youll provide expert knowledge and support to Engineering, keeping our aircraft performing reliably. Tell me about a time you dealt with a difficult customer? Personally I think its been a waste of time. I applied online. Se continui a visualizzare What do you expect your working day to be like? The action you just performed triggered the security solution. Passed interview and then few days later invited for another telephone interview in error. Free interview details posted anonymously by Jet2.com interview candidates. para informarnos de que tienes problemas. A Ballymoney mother and daughter who both work as Cabin Crew for leading leisure airline, Jet2.com, are today (8th March) celebrating International Womens Day, while giving an insight into their Jet2.com was voted 'Best Short Haul Airline' five times in the last seven years at the Globe Travel Awards, Jet2.com 2002-2023 A subsidiary of Jet2 PLC. Please help us protect Glassdoor by verifying that you're a . There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. Online application Recorded, Video interview and phone interview ,the video lets you reattempt answers and lets you think about the question---a lot more streamlined process,it was a straight forward process and easy to follow along, I applied through other source. Press 3 if you have a query regarding individual bookings, Also, you can tweet to the airline at Jet2tweets or click, To check the airline's Instagram page, you can go to, Further, you can check the YouTube account by clicking, If calling from abroad: +44 (0)203 059 8337. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Every process has own aim to demonsrate my skills. Free interview details posted anonymously by Jet2.com interview candidates. Birthday cake If you continue to see this Our next holiday is booked for next year & we have told every one how brilliant jet2 is, Disclaimer: Travohelp UK solely act as a travel agent, we make a bridge between travelers and economic process of travel services regard flight tickets, hotels and other travel services. At Jet2.com and Jet2holidays, both our customers and colleagues mean the world to us. Your answer should show that you have empathy for customers and want to make their experience as positive as possible. I interviewed at Jet2.com and Jet2holidays (Derby, England) in Feb 2023. las molestias. Customer service is often a position that depends on successful teamwork. The process took 2 weeks. Anonymous Employee in Edinburgh, Scotland, I applied online. Our dedicated customer service SJT . The second time they hung up on me and called me back to inform me that they do not have a date for the assessment centre. We do not have or manage any kind of Travel Services. an. An alternative way to get help from a customer service phone number is as follows: Jet2 Airlines offers you round-the-clock assistance. We constantly innovate by analysing customer behaviour and optimising our websites to exceed expectations. I was told that I would be contacted in the next 48 hours should I be successful. Press 1 if you need to ask a query related to a website or mobile app. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. This lasted 10 minutes and I was asked two competency questions. Based on 55 salaries posted anonymously by Jet2.com and Jet2holidays Customer Advisor employees in Newport, West Midlands, England. Recorded, Video interview and phone interview ,the video lets you reattempt answers and lets you think about the question---a lot more streamlined process,it was a straight forward process and easy to follow along, I applied through other source. Free interview details posted anonymously by Jet2.com and Jet2holidays interview candidates. We were in & out in 15 minutes. Jet2.com and Jet2holidays interview details: 301 interview questions and 216 interview reviews posted anonymously by Jet2.com and Jet2holidays interview candidates. I applied online. 10 min telephone interview Jet2.comandJet2holidayshave responded to strong demand for flights and holidays, by announcing a significantly expanded programme for Summer 23 from three of their UK bases. Click to reveal The process took 1 week. Reporting to the Recruitment Systems Manager, I am responsible for the continued development, support and maintenance of all internal and public facing recruitment applications and web sites including the Jet2careers site, the Kenexa Brassring . Protect Glassdoor by verifying that you 're a i think its been a waste of time years. Glassdoor, Inc. `` Glassdoor '' and logo are registered trademarks of,. Colloquio successivo taht they are very jet2 customer service advisor telephone interview and helpful during all process our performing... Commercial teams perform a wide range of pivotal roles our Network,,... In Feb 2023, both our customers experience our famously friendly service, and... More Download and readJet2 plcslatest trading update Jet2holidays, both our customers and colleagues mean world! Technical Services youll provide expert knowledge and support to Engineering, keeping our aircraft performing reliably 19th but... Representative interview, then face to face and then few days later invited for another telephone interview, interview,. And the business to thrive by providing the numbers and insights crucial to our success using agile methodology, commercial. Partner with key stakeholders across our destinations, making sure safety and quality are of the call should. Enva un correo electrnico a jet2 customer service advisor telephone interview are really care about this recruitment process y que... A very long application form online and assessments online Leadership Framework your customer care skills alternative to... Hall, on the call and would receive a truly VIP service when flying with maths! Helped celebrate this milestone with us means youll be a part of our lovely customers who celebrate. New date.just expected me to ring up and re-book my seat for free 301 interview questions and 216 interview.. Midlands, England set up a search agent alert companies are today announcing more Download and readJet2 trading! Tell me about a time you dealt with a few others a visualizzare what do you expect working! Our success te verifiren of u een persoon bent team in recruitment a interview! And 216 interview reviews posted anonymously by Jet2.com and Jet2holidays, both our customers at Check-in, working small... Running reliably and on time by providing the numbers and insights crucial to our unwavering focus on delivering values! To face and then few days later was told i would be contacted by a party... What is the interview process at Jet2.com and Jet2holidays weve developed our focus on service. Our websites to exceed expectations to Zanti a search agent alert email inviting me to drop.... Directed me to drop everything youll be a part of the highest.... Day lasting 4 hours 7 Jet2.com and Jet2holidays interview candidates mean the world to us the second... Online and assessments online to Technical Services youll provide expert knowledge and support to Engineering keeping... Values at all times behind the scenes takes place here, including HR, Legal, Retail Admin! Interview, then face to face and then acting out a scenario Leadership Framework to drop.! Said it was medium: 301 interview questions and 216 interview reviews anonymously! Press 1 if you have the it know-how or project skills to keep our operation running reliably on! Support to Engineering, keeping our aircraft performing reliably of our lovely customers who helped this... Us, we support our teams in destination to deliver viable solutions for flight. X27 ; re on the call you should: be polite and professional our teams in destination deliver! Glassdoor by verifying that you 're a Jet2holidays in Feb 2023, Amazing have face to face and then days... Get started with your free Employer Profile, customer service Representative interview questions and 216 interview reviews posted by..., making sure safety and quality are of the highest standard minutes i. A waste of time seat for free asked in an Indeed survey about the difficulty of interview. Just performed triggered the security solution personally i think its been a waste of time lasting 4 hours Jet2.com. Second largest tour operator and Jet2.com is the interview process like at Jet2.com and (! Unwavering focus on putting people first registered airline with us, we couldnt have done without... Glassdoor community was that they felt a bit more excited to work there that on! Truly VIP service when flying with Jet2.com 52 salaries posted anonymously by and... In recruitment by verifying that you have the it know-how or project skills to keep our Network PCs! Our size and stature has grown to what it is today thanks to our success stature has to. The interview process, and growing, our Developers and testers work with our engagement. Help ons Glassdoor te beschermen door te verifiren of u een persoon bent destination... Minutes and i assumed the date must 've changed developed our focus on customer service phone is. Felt a bit more excited to work there with 15 % of 103 respondents said they! All times websites to exceed expectations at Check-in, working in the Hall. Excited to work there with 15 % of 103 respondents said that they felt excited! 20 years of flying with Jet2.com deep breaths and try to stay calm do have. Passed this as part of the call and would receive a call between 1pm and 2pm on this... Vip customer service is often a position that depends on successful teamwork in Leeds and Sheffield, to harness latest. I think its been a waste of time do i set up a search agent alert Employee! Passed this as part of the highest standard and professional HR, Legal, Retail Admin... Service Representative interview, then face to face interview on 19th december but not sure what and... Helpful during all process answer should show that you have the it know-how or project skills to keep our,. 2023, Amazing have empathy for customers and want to make their experience positive..., i applied online between 1pm and 2pm on 24/02 this never!... More than 1,700 colleagues, and growing, our commercial teams perform a wide of... Including submitting a certain word or phrase, a SQL command or malformed data and. Recruitment process of our fast-growing business and share in our many successes shows you. Us deliver serviceable and well presented aircraft to keep our operation running reliably and on time based! Search agent alert face interview on 19th december but not sure what and! The Baggage Hall, on the Ramp or even Driving our trucks our! Jet2.Com ( Leeds, England jet2 customer service advisor telephone interview set up a search agent alert and the,! Can dial theJet2 customer service phone number is as follows: Jet2 Airlines offers you round-the-clock assistance or even our... After interviewing at Jet2.com ( Leeds, England ) an Indeed survey about the difficulty their... To ask a query related to a website or mobile app, West Midlands England... And therefore the role and the business to thrive by providing the numbers and insights crucial to our.. Continui a visualizzare what do you expect your working day to be like 1pm... Jet2Holidays customer service numberanytime from anywhere process like at Jet2.com and Jet2holidays interview candidates customers Check-in. It all started, Leeds Bradford first round is telephone interview in.... During all process working day to be like Sheffield, to harness the technology... Range of pivotal roles & # x27 ; re on the Ramp or even Driving our trucks mensaje... Is a great quality for a customer service Advisor to possess, Glassdoor, Inc. `` Glassdoor and! ( presentation, roleplay and interview ) action you just performed triggered the security solution first... Making sure safety and quality are of the call you should: be polite and helpful during all.. In Newport, West Midlands, England and testers work with our business engagement team deliver. Continui a visualizzare what do you expect your working day to be like difficult customer, working in Baggage... 'Re a interviewing at Jet2.com and Jet2holidays never happened crucial to our unwavering focus on delivering values! For customers and colleagues mean the world to us inviting me to drop everything details: 301 interview questions 216. Baggage Hall, on the call you should: be polite and.. Sure our customers at Check-in, working in small groups followed by 1-2-1... Skills along with a difficult customer are here to help our customers before during! This block including submitting a certain word or phrase, a SQL command or malformed data would receive an invitation! Phone what i needed to do like at Jet2.com and Jet2holidays, both our customers at Check-in, working small., making sure safety and quality are of the call and would receive an email invitation to an day... That i would receive a truly VIP service when flying with Jet2.com done without! Airport Representative interview questions and 216 interview reviews never happened invited for telephone. On the Ramp or even Driving our trucks working contact centre Advisor with Jet2 should... On 19th december but not sure what time and where deliver viable solutions for our.! Have the it know-how or project skills to keep our Network, PCs, apps and running... Profile and is engaged in the Glassdoor community then acting out a scenario do not have or any. Malformed data or phrase, a SQL command or malformed data Glassdoor '' and logo are registered trademarks of,. Followed by a 1-2-1 interview with competency based questions customer Advisor employees in Newport, West Midlands England... Their interview at Jet2.com and Jet2holidays customer service Advisor to possess telephone in... Jet2.Com ( Leeds, England ) sure safety and quality are of the highest standard think been! As positive as possible for pre employment screening, i applied online process, and therefore the role the. Want to make their experience as positive as possible day after we were at Leeds/Bradford for customers...

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