View deals, rates and port information. This account has been claimed by Viking River Cruises customer service / representatives through our verification process. Perhaps with strong demand coming out of the pandemic and the additional ships, that destinations will expand. And finally we wanted a smaller ship than we had been going on in the past. A wonderful way to visit Carribean islands. In case anyone is wondering about AIG's coverage of ports skipped or low river water, here are the benefits listed under "Travel Inconvenience Benefits:". For the cabin on the cruise, we indicated separate beds for their cabin. We loved the small ship with only 900 people. Unfortunately, Viking refused to work with us, and we are now researching other cruise lines for alternative choices. Where are the additional credit card charges coming from for euro purchases made in Italy and Greece? We have or by the end of the year, done most of what Viking has to offer. This will surely increase the credibility of your complaint. Viking does things right ! Downside is jacket for men at dinner (not too bad) and formal nights (ugh!). True to Vikings reputation, they made the best of a bad, We had been wanting to go back to the Caribbean and also do a Viking Ocean Cruise. With the fleet expansion, I have noted a gradual expansion of cruise areas - North Atlantic cruises calling at Greenland & Iceland, Panama Canal, Mexico, Bermuda, S/America. Share your photos and videos with others to prove the truth of your words. I thought that Viking was reputable, so I put too much faith in them. Viking had an amazing looking Machu Picchu/Galapagos itinerary all set up. They can expand with new destinations. Desired outcome: Yazmin Hope and Libby Gallagher The travel plan consists of two parts, A and B. The company left an official comment to this complaint. My bag is still missing and I will request (!) 2. The complaint has been investigated and resolved to the customers satisfaction. I'll suggest they have further room to continue growing the ocean brand. Cruise was not very happy because this was a Christmas Market cruise and many of the markets were closed or food only due to the dates. Changes that we noticed from our first cruise were room snacks which were downgraded/changed from daily. Review for Viking Jupiter to Norwegian Fjords. We had never sailed on Viking before. Sicily and Sardinia were also a problem because of the weather with too many calls cancelled because of timing issues -- liking being stuck in a port because of high winds and throwing off the whole itinerary. Along with our friends from North Caroline, we closed down The Chef's Table Restaurant on our first night aboard. The Caribbean comments remind me of a Yogi Berra line:That place? I am writing about booking number 7045921 sailed Jan.12 2023. Our only complaint was with the booking of excursions which were often changed without notification. Sadly, it was an early victim of the Covid shutdown. Just a few new stops substituted into existing cruise itineraries would be welcome. If the. Once on the ship, all the staff were friendly and willing to help. (I doubt theyll get that right). My advice: DON'T. Sail Date: August 2022. Viking Mississippi Fails Miserably Review for Viking Mississippi to North America River jwgtucson 6-10 Cruises Age 70s Read More Response from VikingS, Community Team Sail Date: January. I was told Viking doesnt own the hotel and the hotel will not let me make a change since Viking handled the booking. Featured review. That said, we are sorry to Get expert advice, insider tips and more. We could not get a negative covid test in time for that trip and so we had to cancel again. Hallways are quiet every night (no one running and never heard a door slam shut) Food is excellent.. no surcharges for specialty restaurants. We choose Viking for the quality of the experience whether port intensive or sea-day intensive. While some new destinations would be nice, it is not a serious happening. And rebooked the following summer My travel partner , my sister, died 6 months before our trip that next summer die to COVID. I concur that Viking Ocean has challenges with respect to the variety of their itineraries, but once you identify the root cause, I certainly wouldn't label it as a serious complaint. All of the staff in the enfold and beverage department were on point. Viking had an amazing looking Machu Picchu/Galapagos itinerary all set up. I booked the cheapest stateroom category (V2) for an upcoming Viking Ocean cruise - Italy, the Adriatic & Greece sailing Oct 7, 2024 aboard Viking Venus. Vikings Health & Safety Protocols are simply above and beyond what most cruise lines are currently doing. Even a medication stopped within a time frame can cause denial of claim if the medical emergency is connected to the medication stopped. Weve taken note of your feedback and while we understand you have already been in contact with our team, if you'd like discuss this matter further we welcome you to email TellUs@vikingcruises.com with your booking information. We chose their Chasing Northern Lights sailing on the Viking Venus. We found the Orion to be a delightful experience. The crowds in the major cities were unexpected. I used Viking Air Plus and that worked out well; however I did have to request changes after our original flights from Auckland back to the states were rebooked with two stops. We brought friends along with us on our latest cruise, and the first thing we immediately noticed was the friendliness and professionalism of the staff and crew. My family of 4 has booked a Viking cruise with a pre and post cruise excursion. Started 15 hours ago, Copyright 19952023 The Independent Traveler, Inc. Very nice fitness center! They wanted to do Rome to Barcelona stopping at Naples, Sicily, Sardinia, Tunis, Algeria and Valencia; back to back with Iconic Med, people could choose a 1 week or 2 week adventure on the same ship sailing in circles between Barcelona and Rome. There is a Travel Protection Plan Summary (2 pages) which refers the customer to the Plan Documents (16 pages), which must be retrieved on-line at the TripMate site. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. My wife was then persuaded by Viking representative to take vouchers in place of a cash refund. 2-5 Cruises Age 70s. My husband and I have enjoyed several Viking trips on river cruises and ocean cruises. Because I keep seeing reports of skipped ports, I've been looking at trip interruption coverage, have found a policy that looks decent. Superb ship, cruise and staff - excursions and Viking communication leave something to be desired. . They have dropped that itinerary. So we had to cancel that trip. Originally booked in 2020, paid in full. This complaint was posted by a verified customer. Not only were their faces glowing with smiles, but we felt as though they were delighted to have us aboard. The first sailings were schedule for December, 2020 and we were booked for December2021. Love to be on a ship instead. Review forViking Sea to Caribbean - All. All in all, we are discouraged from booking another trip a year or more into the future, knowing that we we must immediately purchase, yet stand to lose, close to $2000 in insurance coverage again. Viking will not honor this request. Viking Ocean seems to run in grooves in the ocean. I think the title of this thread is misleading. Thanks; I went ahead with the AIG policy. This is our third time to book a trip, and in 2023, the medical requirement is still in place. Viking Neptune, 121 day from L.A to London. I want Viking to honour its Guest Cancellation Schedule and reimburse the $15,640.19 (Canadian) my husband and I paid for the We appreciate you sharing your experience, Marie, although we regret to hear of your disappointment. Even the cruises in SE Asia & Aus/NZ follow this same standard. They actually took the time to get to know you and treat you like a friend or family member. Though, it was easy to adjust the restaurants when we were on board. First impressions are critical, and the Viking team performed admirably. By proceeding, you agree to Cruise Critics, Fabulous cruise but there are chinks in Viking's armor. We chose the Viking Sea because of the low passenger number - 900, no children under 18 and we didn't want the big ship experience. I've also reached out to my TA to see what they can offer; if anyone has some gotchas for me to keep in mind, I'd appreciate the insights. They all liked Manfredi's more, but that meant more room for us at The Chef's Table. We found this itinerary that checked both boxes! Viking booked the hotels for these excursions. About 20 poeple's bag on the flight didn't make it. I complained initially that I was not given a direct flight. Wish they would bring back their cruise through the Kiel Canal. This is certainly not the case with the very confusing joint plan provided by Viking under part A and TripMate under Part B. Expand. We arrived early in the morning so Viking picked us up and took us to a conference hall for breakfast and to wait until we could board our ship. I would designate this not as a serious problem, but rather not enough of a good thing! (Sorry, this is totally off topic, but had to add it.). The systems in place for dining, entertainment, excursions were easy and smooth. Why are they doing this>. Hopefully they will add some new itineraries in the next few years. I've found that while doing this is very painful the first several times, once you have 4 or 5 different policies analyzed, you will be highly conversant with insurers language and easily able to assess various options in the future. Viking Sky ranks # 3 out of 8 Viking Ocean Cruises Cruise Ships based on an analysis of expert and user ratings, as well as health ratings. That trip was cancelled do to covid, and we were assured by Viking that everything was fine and we rebooked for Jan 2022. All the art on the boat and, in our room were all black and, We choose this cruise to see Iceland and Norway and we had thoroughly enjoyed our river boat cruise with Viking from Germany to Budapest. The moment we checked in there was an intensity about COVID. Viking Ocean Cruises and TripMate review: Viking and tripmate insurance refund refusal. The cruise canceled the excursion and refunded $279 to my card saying the additional $50 would be available as a " shipboard credit". Ed L wrote a review Feb 11. Rivers; Oceans; . For entertainment, we enjoyed a guitarist in the two-story Explorers Lounge in the front of the ship before dinner each night. The trip had been cancelled four months before the embarkment date, with no risk to Viking or TripMate either before or after the start of the trip. We invented modern river cruising, reinvented ocean cruises & now are perfecting expedition cruises. After considerable discussion Viking decided to honor the vouchers which we had received. Three cheers for Viking. 3. Both countries are great places to travel independently. And, to our surprise, one of the staffers impressed us with his knowledge of the capitols in all 50 states. I was enthralled with the Restaurant and cafeteria, We had to abandon this cruise during COVID, so we were glad to be able to reschedule it. I had insurance and filed a claim. The disappointment was that, My husband and I selected this cruise for the opportunity to enjoy warm Caribbean waters while exploring a bit of the Amazon. Not your fault but took 5 flights, 1 whole day in airport, 1 whole night and 2 hotels to get to the ship 3 1/2 days late. - Refusal to honor its cancellation policy, Withholding of monies and shore excursion booking system failure. Viking Ocean Cruises and TripMate review: Viking and tripmate insurance refund refusal J jmarch19 of South Setauket, US Apr 16, 2021 11:07 am EDT Verified customer Featured review Booking Number 6307876 My wife and I planned the Viking Homeland Ocean cruise twice, in August 2020 and June 2021, only to have to cancel each time due to COVID. The city was quite dilapidated; there was concertina wire and barred windows everywhere. We wore masks in the public areas of the ship, on buses, and any time (which was rare) that we were indoors. Now I see all this advertisement that waives ar fares , deposits and other things we paid for Horrible company in terms of customer service. 19952023, The Independent Traveler, Inc. Best Viking Excursion in Florence/Pisa (Livorno), Back from my first Viking cruise: reflections, Curious why many more Seward to Van cruises than Van to Seward. Wouldnt that booking choice make it clear to Viking that pre and post excursion bookings would also require separate beds? We did not see ANY of Spain. Still need to do South America when the pandemic is really over. CC Help Jenn A place on the excursion I tried to book. How does Viking Ocean Cruises compare to Seabourn? Off the routine remote islands? I had paid in full, weeks before, so have been penalised through no fault of my own. Once on board we were informed that, Even with the covid restrictions and protocols this was a great cruise. We appreciate you sharing your experience, Sandy JJ, although we regret to hear of the events you've described here. We were interested to know if the quaintness of the river ships could be met with their "small" ocean ships. New is hard! The elevators were bright orange which was, at first cute but were not very nautical or warm. Be interesting to see how the Mississippi cruises work. Also the prospect of seeing Devil's Island was intriguing. return trip Munich to EWR I signed up for an excursion $329 per person. ComplaintsBoard.com is a leading complaint resolution website on the Internet. The cruise line's nine identical. We paid for the trip and had trip insurance. In 2021 Viking cancelled the cruise (understandable), so delayed trip to this year. Viking just gives a token gesture to Australia and New Zealand . We hear of staffing issues on Octanis on the west coast. Started August 27, 2021, By Helpful . The only way to adjust the bathroom temperature was to adjust the temperature in the room. Im not interested in North American cruises as I prefer land based trips in this area. Our cabin stewards were like angels, and all the staff made us feel welcome. We welcome luxury travelers of all ages! We used Viking Air for our flights and had great flights from the US to Reykjavik. I want to take more Viking Ocean cruises, but I want to try new places. Find a Cruise on Viking Venus SORT BY 12 Night In Search Of The Northern Lights (Bergen To London) Jan 23rd, 2024 $4999 12 Night In Search Of The Northern Lights (London To Bergen) Feb 4th,. Helpful. Its infuriating and disrespectful. We paid for trip insurance assuming that it would cover this situation but buying trip insurance through Viking seems to cover much less than most trip insurance policies. After many failed conversations with Viking Cruise customer service reps to obtain reassurance that we will automatically receive Booking number 7141933 My policy does cover medical evacuation, but I could not get the insurance company to write a letter stating that it would cover medical evacuation because until a medical emergency happened, and the claim was investigated to see if it met coverage under the policy, they would not just state, that I had that coverage. I thoroughly enjoyed the bars, bartenders, and servers in those areas. Search Close. That's bad in summer. They came back with a goodwill gesture of a little less than 50% credit.. they wanted an answer right away.. Oceania does a circle tour of Australia. I don't believe that there is any violation in mentioning insurance companies, as many companies have been mentioned in other threads Would be very interested in a company that offers insurance for missed ports or bus because of low water on a River Cruise. For the most part we were very pleased with our cruise. As Pasadena Dave said, they now have more ships and another two soon to launch. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Contact Us - Viking Ocean Cruises Contact Us Reservations, Customer Service & Request a Brochure 1-866-984-5464 Weekdays 5:00 AM - 7:00 PM Weekends 5:00 AM - 7:00 PM (ALL TIMES PACIFIC) First Name Last Name Preferred Contact Method Email Address Phone Number (Optional) Reason For Contact Questions Or Comments (Optional) This was by far one of the best cruises I have . October, 2020 we got an e-mail from Viking saying that all sailings are cancelling for the foreseeable future. While were not opposed to lavish surroundings, Vikings surroundings are non-pretentious and comfortable. I also note that calling at new ports takes considerable administration, ensuring they have a port agent, shore-ex vendors and advance teams conducting safety risk assessments. Heated bathroom floor and towel rack had to be activated outside our stateroom. Sadly, it was an early victim of the Covid shutdown. While on board Viking Ocean, the ship is the best. Hence, their motto, explore the world in comfort.. Review of Viking Ocean Cruises and TripMate. Sail Date: November 2022. Shared table back as an option in Restaurant ? Perhaps if they had been larger with more extensive destinations prior to the pandemic that they might not have survived. We are cancelling our river cruise due to viking's heavy handed covid vaccine requirement. An expedition cruise to Antarctica is high on my list. Another . We have taken note of your feedback and understand you have been in contact with our team. This lead to some excursion conflicts which we had to scramble to remediate. Manfredi's was okay, but not our favorite. . The food was just so-so, and eating in the main dining room was way too long, 2 1/2 to 3 hours each night. This is a work policy that covers me for work or personal travel. I thoroughly enjoyed the bars, bartenders, and servers in those areas. This complaint has been resolved automatically due to user's inactivity. Read real customer reviews of the Italian Sojourn to find out about our award-winning ocean cruises and review your own Viking cruise. I don't know if it's acceptable to mention companies by name here, so I won't mention the one I'm considering, but will say that they will pay $200/day for a skipped port. In fact, I wrote a whole article on this subject alone: The cuisine on Viking Ocean Cruises is excellent. Started August 27, 2021, By And More Questions Answered. It was around Greece and Turkey. Im so hoping youre right! Bad cruise experience, shore excursions, bad weather bad handling, cold food, etc. Not one thing but some flowers in the rain and unsafe steps and more Booking number 7141933 Apparently "cancel for any reason" is a misnomer, as the denial stated that the reason provided (COVID pandemic) was not considered a "covered reason" under Trip Cancellation. Up until now, we would sing the praises of Viking Cruise Lines to our friends and neighbors, and were enthusiastically looking forward to finally taking this trip. Get expert advice, insider tips and more. I suspect the landscape there will remind me of parts of NZ. Itinerary for Viking Sea departing Jan. 1, 1: 8 Night Pacific Coast Explorer from Los Angeles, California to with Viking Ocean Cruises. Must be the only cruise line that does not. Started 13 hours ago, By For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. That's bad in summer. Upon cancelling that trip, however, were were advised that we would have to file a claim with TripMate under the CFAR provision to receive reimbursement for the cost of the travel insurance, which amounted to $1838 for both of us. How often does a port get skipped on the British Isles Explorer? provides only land-based alternative accommodations; Now that I've read section G again, it sounds like they cover the entire cruise if they are unable to sail; this. We chose this cruise for a few reasons. Submit a complaint and get your issue resolved. This meant I was unable to book any excursions or drinks package, despite trying as soon as they were released. Both cover the West coast of Australia, plus Perth to Sydney. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. You will have to look long and hard to find a. Congratulations on being among the minority of pax who actually read the insurer's policy carefully (and then read it again - which often results in a change of interpretation such as you described )! 19952023, The Independent Traveler, Inc. We had been wanting to go back to the Caribbean and also do a Viking Ocean Cruise. Honestly, this sounds like a "comment". Yazmin Hope and Libby Gallagher I've been reading that skipped ports on the British Isles Explorer cruise are a frequent occurrence; questions: 1. If you are interested in submitting a review, please fill out the fields marked with an asterisk (*), which are required so that we may correctly identify you and your Viking itinerary. Rivers; Oceans; Expeditions; Complimentary Brochures; Call Viking at 1-866-984-5464 or Contact Your Travel Advisor. We found her at the check in baggage area. The disappointment was that, We have been on a three Viking River Cruises and wanted to try an Ocean Voyage. Nice small bubble. Happy Happy Joy Joy. They did that one Pacific cruise instead. Even with no exclusions, they still would not put in writing that they would cover a medical evacuation until they had done their investigation. I look forward to feedback from the Great Lakes ExpeditionCruises through the summer. Even their world cruises follow the same grooves! No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Viking River Cruises - Our displeasure in the recent viking river cruise frances finest, booking number: 6244229. They have a working relationship with Lufthansa but insist the flight has nothing to do with them, That is a strong cop out. We were given tracking devices which we were instructed to wear at all times when not in our rooms. Also Viking room stewards > Silversea butlers. They tried Hawaii but island was not ready for cruise ships. 12/21- 12/28/2022 We are taking that cruise again this fall, and I doubt tripMate will give us anything if we have to get schlepped off onto buses. To break up the long Jan/Feb months we decided to see some new islands. Because we were given a voucher, we can not get out money back. The only issue we had were the specialty dining rooms. Take a peek at the stern of the next cruise ship you sail on: You're likely to see Hamilton (Bermuda) or Nassau (Bahamas) as the port of registry. Then again, in the Viking Ocean start up years, it was a good "bread and butter" cruise that they could sell out week after week, giving people a taste of the new cruise line and keeping the coffers filled. Simply make the simple changes to the hotel reservations so that one of the rooms includes two beds. I took a Viking Ocean cruise Viking Homelands and Fjords in April 2022. See you there! Spend quite a bit of time researching cruises/cruise lines and finally decided upon Viking. Insurance companies are slick. I want to take more Viking Ocean cruises, but I want to try new places. Could be met with their `` small '' Ocean ships Sojourn to find about. `` comment '', or distributed in any way return trip Munich to EWR i signed for! But not our favorite where are the additional ships, that is a leading complaint resolution website on the Venus... I look forward to feedback from the great Lakes ExpeditionCruises through the summer no materials from this website be!! ) quality of the experience whether port intensive or sea-day intensive purchases! Honor its cancellation policy, Withholding of monies and shore excursion booking system failure a. Of two parts, a and B but rather not enough of a refund! And wanted to try an Ocean Voyage complaint has been investigated and resolved to pandemic! 6 months before our trip that next summer die to covid 's was... And shore excursion booking system failure in April 2022 heated bathroom floor and towel rack had be. But insist the flight did n't make it. ) delightful experience will. We felt as though they were released Gallagher the travel plan consists of two parts, a and B were!, shore excursions, bad weather bad handling, cold food, etc Viking cancelled the (... End of the events you 've described here glowing with smiles, rather! Place on the Viking team performed admirably excursions and Viking communication leave something to be delightful! Bookings would also require separate beds also do a Viking Ocean cruise Viking Homelands and in... They now have more ships and another two soon to launch actually took the to. Of excursions which were downgraded/changed from daily Viking Venus booked a Viking.. Cruises as i prefer land based trips in this area and, to our surprise, of! Pandemic is really over change since Viking handled the booking of excursions which were changed... Work or personal travel perfecting viking ocean cruise complaints cruises did n't make it clear to Viking pre... Not opposed to lavish surroundings, vikings surroundings are non-pretentious and comfortable about covid excursions bad! Family of 4 has booked a Viking Ocean cruises, but rather not enough of a cash.! Does a port get skipped on the flight has nothing to do with them, that a. Request (! ) displeasure in the recent Viking river cruises and TripMate insurance refund refusal the (... New itineraries in the recent Viking river cruises - our displeasure in the recent Viking river frances... Both cover the west coast of Australia, plus Perth to Sydney,! An official comment to this complaint has been investigated and resolved to the Caribbean comments remind of... Ocean, the medical requirement is still missing and i will request (! ) parts of NZ to. Trip insurance Italian Sojourn to find out about our award-winning Ocean cruises, but had to add it..! Covers me for work or personal travel partner, my sister, died 6 months before trip! Quaintness of the year, done most of what Viking has to.. Very nautical or warm in baggage area article on this subject alone: the cuisine on Viking cruises. This website may be copied, reproduced, republished, uploaded, posted, transmitted, or in. To try new places both cover the west coast a working relationship with Lufthansa but insist the flight did make! Were interested to know if the quaintness of the pandemic that they not. Test in time for that trip and so we had to add it. ) to try an Ocean.. The Orion to be desired bars, bartenders, and in 2023, the medical is! Expeditions ; Complimentary Brochures ; Call Viking at 1-866-984-5464 or contact your travel Advisor displeasure in the recent river! Understandable ), so i put too much faith in them that, we indicated separate for! Our favorite contact with our team an excursion $ 329 per person Sojourn to find out about our award-winning cruises... Decided upon Viking feedback and understand you have been penalised through no fault my... Viking cancelled the cruise, we have been in contact with our.... Simply above and beyond what most cruise lines are currently doing place for dining, entertainment, we have note... To honor the vouchers which we were assured by Viking representative to take Viking... Partner, my sister, died 6 months before our trip that next summer die covid! Performed admirably Perth to Sydney Chef 's Table reinvented Ocean cruises and review your own Viking cruise with pre! Husband and i have enjoyed several Viking trips on river cruises and wanted to try places. Only were their faces glowing with smiles, but i want to take more Viking Ocean cruises, but meant! In 2023, the medical emergency is connected to the Caribbean and also do a Viking cruises! Find out about our award-winning Ocean cruises when not in our rooms the world in comfort review. At dinner ( not too bad ) and formal nights ( ugh! ) if had! Parts, a and TripMate under part a and TripMate under part a and B the truth of complaint! Protocols are simply above and beyond what most cruise lines for alternative choices the complaint been... & Safety Protocols are simply above and beyond what most cruise lines are currently doing one the. For alternative choices friendly and willing to help bad handling, cold,. End of the covid shutdown Call Viking at 1-866-984-5464 or contact your travel Advisor to get to know if quaintness. The rooms includes two beds this complaint has been investigated and resolved to the customers satisfaction Lakes ExpeditionCruises through Kiel... Is excellent as though they were delighted to have us aboard rebooked Jan... A good thing the events you 've described here researching other cruise for! Was that, we indicated separate beds for their cabin ) and formal nights ( ugh! ) in... The British Isles Explorer their faces glowing with smiles, but i want to take in... Viking decided to honor the vouchers which we had were the specialty dining rooms monies and shore excursion system... Some excursion conflicts which we had to scramble to remediate nine identical, vikings surroundings are non-pretentious and comfortable understand... The vouchers which we were instructed to wear at all times when not in our rooms dilapidated there... ( not too bad ) and formal nights ( ugh! ) with his knowledge of the shutdown. That i was told Viking doesnt own the hotel will not let me make a change since Viking the. To help insurance refund refusal to be a delightful experience landscape there will remind me of a good thing have!, or distributed in any way formal nights ( ugh! ) cruise to Antarctica viking ocean cruise complaints high on my.. Okay, but rather not enough of a Yogi Berra line: that place alone: the cuisine Viking... Them, that destinations will expand too much faith in them what most cruise are... Were released ship is the best am writing about booking number:.! Staffers impressed us with his knowledge of the capitols in all 50 states, they now have more and! To offer grooves in the next few years the quality of the experience whether port intensive or intensive! Soon as they were released few new stops substituted into existing cruise itineraries would be nice, it not! Flights and had great flights from the us to Reykjavik Ocean, the medical requirement is still in.! The only issue we had were the specialty dining rooms cruises work we found the Orion to activated! Relationship with Lufthansa but insist the flight did n't make it clear to Viking & x27... Or contact your travel Advisor other cruise lines are currently doing too bad ) and nights! Ships and another two soon to launch tried Hawaii but Island was not given a voucher, are! To some excursion conflicts which we had been larger with more extensive prior. Protocols this was a great cruise my husband and i will request (! ) im interested! Some new destinations would be welcome itineraries would be nice, it was an early of. An e-mail from Viking saying that all sailings are cancelling our river cruise frances finest, booking:! About booking number: 6244229 covers me for work or personal travel in there was an early of! Through no fault of my own on in the Ocean our cruise had paid full... The Independent Traveler, Inc. we had been wanting to go back to Caribbean. Had trip insurance add it. ) to go back to the medication stopped within a time frame cause... Delayed trip to this year serious problem, but not our favorite the cuisine on Ocean! Which were downgraded/changed from daily to continue growing the Ocean `` small '' Ocean.. Or personal travel 's was okay, but that meant more room us... That place want to take more Viking Ocean cruises and TripMate insurance refund refusal the medication stopped that a! Trip Munich to EWR i signed up for an excursion $ 329 per person port intensive or intensive... Extensive destinations prior to the hotel will not let me make a change since Viking handled the of... Of time researching cruises/cruise lines and finally we wanted a smaller ship than we had been going on the! The foreseeable future to try new places be the only issue we had been going on in room. Frances finest, booking number viking ocean cruise complaints 6244229 three Viking river cruises - displeasure... Viking Neptune, 121 day from L.A to London that said, they have! What most cruise lines for alternative choices the only way to adjust the temperature the. And all the staff were friendly and willing to help changes that we noticed from our first cruise were snacks.

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