Our telephone number is 0151 330 1004. You can register quickly and easily online by visiting www.merseytunnels.co.uk and following the step by step process. Click here to find out more about T-FLOW and calculate how much you can save. If your vehicle is returned, you must notify us immediately either online or by phone. Merseytravel may, at any time, make minor changes (unlikely to affect your use of them) to the Account or Toll barrier and these terms in order to; Merseytravel may, at any time, make more significant changes to the Account, Toll barrier and these terms, if we do so we will notify you and you may then contact us to end the contract before these changes take effect and receive a refund of any monies paid. These payments are fixed and the penalties incurred by paying them off early would make the debt more expensive, so would be a false economy. Liverpool Lime Street is currently closed to the public due to a security threat. For all other users the Class 1 toll is 2.00. If you have any questions about the Local 60+ scheme or a query about your application, you can use our online Get In Touch webform and complete the Ask Us a Question option. In the unlikely event that there is any defect in any aspect of service provided under this agreement; We will use every effort to repair or fix the defect as soon as is reasonably practicable, and in any event, within 7 days. Cash and Fast Tag Team Use Only Account number: For full details of the General Data Protection Regulations (GDPR) and Terms and Conditions of the Mersey Tunnels Concessionary Fast Tag Scheme please visit in the box here. We will refund any payments you have made to your Account. You can call our Customer Service Contact Centre on 0151 330 1004. or pay for any additional journeys by cash or card. Equivalent proof that you are the keeper of the vehicle on an exclusive basis will be required for vehicles that are leased. How to apply Apply online Apply online Visit a Merseytravel Centre Please complete the application form below. Yes, you must register in advance for T-FLOW and demonstrate that you are eligible for this discount. The easiest way to let us know about a damaged bus stop or shelter is to use our online. There is a choice of 4 payment dates - 3rd,10th,17th and 24th of the month. your current driving licence Please enter your details below to apply for a T-FLOW Account with Mersey Tunnels. If you wish to change your nominated vehicle please call 0151 330 1004. Merseytravel reserves the right to terminate this agreement and close the Account in accordance with clause 9 if we reasonably believe an Account is being used fraudulently or for illegal purposes. If you change your vehicle, you can update this easily, simply by registering the new vehicle online at www.merseytunnels.co.uk JULY 2021 Evidence For Office Use Only You will need BOTH of the following Provided (Tick) Initials / Date Passport sized . With over 70,000 journeys a day, the tunnels are critical to the social and economic wellbeing of our region, so continued investment is needed to keep them running both efficiently and safely. In doing so you confirm that the information is true to the best of your knowledge and it is the Account Holders responsibility to inform us immediately of any error or change. This includes liability for death or personal injury caused by our negligence; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the scheme within the Consumer Rights Act 2015. No trains are running from the station. Please Note: We cannot process refunds during a Direct Debit payment collection this means the refund button will be removed from your account 3-days prior to your Direct Debit collection date and up to 3-days after. You receive the highest rate of mobility component of the Disability Living Allowance. We are sorry for any inconvenience caused. New customers can easily register for a T-FLOW account online, as part of the process will register their Vehicle Licence Plate Number, which will be checked against DVLA source data to automatically set the correct toll classification for the vehicle in line with existing categories. Step 3. community veterinary clinics llc; live music bars sukhumvit itel 2160 secret codes. Find your ticket when you answer a few questions about you and your journey, I have a question about a Merseytravel Local 60+ or ENCT Disabled concessionary travel pass, I want to apply for a Merseytravel Local 60+ concessionary travel pass, I want to apply for a Merseytravel ENCT Disabled concessionary travel pass, My Merseytravel concession travel pass has been lost or stolen, My Merseytravel concession travel pass doesnt scan on the bus or is damaged, My Local 60+ concession travel pass has expired, and Ive not yet received my new one, I have a question about my MetroSmart card, My smart ticket is not activated on my MetroSmart card, I want to speak to someone about lost property, I want to apply for a Merseylink membership, I want to request a journey booking for Merseylink, I have a question about the Mersey Tunnels LCR Resident Discount scheme, I want to request a refund on my T-FLOW account, I want to cancel or change the Direct Debit on my T-FLOW account, I want to request a refund on my T-FLOW account, but the refund option is missing, I need a receipt for my journey through a Mersey Tunnel, The number plate on my vehicle is not being recognised at the Mersey Tunnels toll plaza, Merseytravel Centres: Locations and opening times, I want to report a damaged bus stop / shelter, Customer Services Contact Centre: Opening hours and contact numbers, I am a member of the press or media and have a query, Liverpool City Regions new trains could be running from next week, New bee-friendly bus shelter with 'living roof' installed at Mersey Ferries terminal, And here Ill Stay Steve Rotheram announces plans for new ferry built in the Liverpool City Region, Rail users set to benefit as Hillside becomes latest station to go step-free, Network Reviews, Consultations and Changes, Safety Advice for Drivers using the Mersey Tunnels, The Apprentice Travelcard for 19 24 year olds, Refunds, Returns, Compensation and Overcharging, A utility bill (e.g. Do I have to be in the vehicle to use the concession? Customers who pay the Mersey Tunnel Toll by debit or credit card in our toll lanes are able to obtain a card payment receipt via this website. We are sorry for any inconvenience caused. The toll fee will be deducted from your T-FLOW account. You can buy tickets for popular cruises and find out more information about Mersey Ferries online. You can appeal within one month of the date of your decision outcome. You cannot carry forward any journeys left in your account on 31st March and they will be cancelled. If you are ending the agreement for a reason set out below, the agreement will end immediately, and we will refund you in full for any balance outstanding on your Account; Merseytravel may end the agreement at any time by writing to you if; We may stop providing the service at any time. You can keep a track of your balance online and the lane display messages will also indicate when your balance is running low to alert you to top up your account. Apple or Android); receipts will be available via your provider on your handset only. Penalty surcharge 60, 200 per hour. The repair team will get to work and get the damage fixed as soon as they can. The debt isn't just related to the construction costs of both the Queensway and Kingsway, but also the money that was borrowed for tunnel maintenance and improvements before the Tunnels Act 2004. As a consumer, you have legal rights in relation to this agreement where it is not carried out with any reasonable skill and care, or if the materials Merseytravel use are faulty. T-FLOW is the quick and easy way to travel through Mersey Tunnels and make full use of the benefits that the scheme provides; including T-FLOW Only Lanes to help reduce queue time at the toll plaza and detailed online statements providing a history of journeys made. Mersey Tunnels T-FLOW - Scheme Terms of Agreement, T-FLOW Mersey Tunnels Pre-Pay account for Pay by Plate video tolling scheme, This agreement should be read in conjunction with the information contained within the Application pack/welcome pack. For instance, if the number is zero and the screw or bolt is in the middle of this, then the ANPR Camera may be picking this up as an 8 or a B. Personal accounts are restricted to a maximum of 4 Users. If so, the barrier will raise and the correct toll payment for that vehicles class will be deducted from the account balance. You can find out more information online about our ENCT Disabled concessionary travel pass. Cash and contactless payments will still be available for tunnel users who prefer to pay for their crossing this way. Find your ticket when you answer a few questions about you and your journey, Liverpool City Regions new trains could be running from next week, New bee-friendly bus shelter with 'living roof' installed at Mersey Ferries terminal, And here Ill Stay Steve Rotheram announces plans for new ferry built in the Liverpool City Region, Rail users set to benefit as Hillside becomes latest station to go step-free, Network Reviews, Consultations and Changes, Safety Advice for Drivers using the Mersey Tunnels, The Apprentice Travelcard for 19 24 year olds, Refunds, Returns, Compensation and Overcharging, Motorcycle with sidecar and 3-wheeled vehicle, Private/light goods vehicle up to 3.5 tonnes gross vehicle weight, Passenger vehicle other than a motor car with seating capacity for under 9 person, Private/light goods vehicle up to 3.5 tonnes gross vehicle weight, with trailer, Heavy goods vehicle over 3.5 tonnes gross vehicle weight, with two axles, Passenger carrying vehicle with seating capacity for 9 or more persons, with two axles, Heavy goods vehicle over 3.5 tonnes gross vehicle weight, with three axles, Passenger carrying vehicle with seating capacity for 9 or more persons, with three axles, Heavy goods vehicle over 3.5 tonnes gross vehicle weight, with four or more axles. Register for an account and, providing your account is in credit, the barrier will automatically be raised so that you can pass through almost without stopping. If you use an automatic lane your concession will not work and you will have to pay the full toll for the journey. The easiest way to top-up your T-FLOW account is to sign in to your account online using the Mersey Tunnels website. As was previously the case, a number of vehicles can be added to one account for electronic payment. Here you can view all transactions for up to 60 days, filter using payments, journeys or refunds and download a copy to PDF for your records. Eligible Liverpool City Region Residents can still benefit from the discounted toll on any personal journeys made using their T-FLOW account. The Fair Processing Notice in respect of the scheme details how your data is handled and can be found using the link below, https://www.merseytravel.gov.uk/about/fair-processing-notices/, Merseytravel shall not be liable for failure to perform its obligations under this Agreement if such failure results from circumstances beyond Merseytravels reasonable control. You may contact us at any time to end the contract or close your Account, but in some circumstances, we may charge you certain sums for doing so. You can check out our online services for further information and frequently asked questions about the Local 60+ and the ENCT Disabled concessionary travel passes. Minimum charge one hour. Work has been carried out over the last few months to install automatic number place recognition (ANPR) cameras in all toll lanes at both tunnels. It is the Account Holders responsibility to register the correct VRN number against each User(s) on the Account and notify Merseytravel immediately if they sell that vehicle. Any payments made using a mobile device (e.g. If you are still unable to resolve the login problem, read the troubleshooting steps or report your issue. 3. If you need further support or have any questions about the Merseylink service you can use our online Get In Touch webform and completing the Ask Us a Question option, or you can call our Customer Service Contact Centre on 0151 330 1002. You can either visit a Merseytravel Centre in person or send an email to concession@liverpoolcityregion-ca.gov.uk with a copy of any of the following: Please make sure that you provide details of your old address, your full name and date of birth when you contact us. If you think this increase in usage is more long term you should increase your Direct Debit payment for your maximum convenience. You must not use this concession in vehicles being used for carrying passengers or goods for hire or reward. You can call our Customer Service Contact Centre on 0151 330 1000where a member of the team will be able to help with your query. Upon registering a vehicle to the Account, the VRN will be checked against DVLA Open Source data to establish the Vehicle Classification. Take your form, a passport size photograph and all the necessary documents (originals only please) to any Merseytravel Centre. By applying for the Resident Concession, you confirm that the information that you provide is true and to the best of your knowledge. T-FLOW is available for all vehicle classes and removes the need for cash. You can register a vehicle to only one T-FLOW account. For foreign licence plates the Account Holder must provide Merseytravel with the correct VRN and country code, failure to do so may result in passage being refused. Liverpool Lime Street is currently closed to the public due to a security threat. If any part of this agreement is or becomes illegal void or invalid that shall not affect the other provisions of this agreement which shall remain in full force and effect. We usually operate a reliable service however sometimes things can go wrong. If you have not told us that you have changed your vehicle you will have to pay the full toll. The full amount of your top up is credited towards any journeys. We are sorry for any inconvenience caused. Minimum charge one hour. You can find out more information and sign up for the Liverpool City Region Resident Discount Scheme online on the Mersey Tunnels website. Video technology is being introduced on Wednesday 3 November at both Mersey Tunnels with the launch of a new pre-payment system. One of the benefits of T-FLOW is that you can manage your account online. To qualify for this discounted toll rate, you must be able to provide evidence that you meet the criteria below: - T-FLOW is available for all vehicle classes and removes the need for cash. Nothing in these terms will affect those legal rights. Our Customer Services Contact Centre is available to support with your queries 7-days a week. -If you change your nominated vehicle you must let us know by calling. Account Holders are not eligible to apply for or use the Resident Concession for business purposes. or You are over 65 and receive the highest rate of Attendance Allowance. If you require additional support with your MetroSmart card or purchases, you can use our online Get In Touch webform and complete the Ask Us a Question option. Merseytravel cannot hold a formal appeal panel based on a re-submission of the original application, you msut submit new evidence and not solely on the grounds that you are unhappy with the original decision. You may also obtain or submit your application for Fast Tag or the Mersey Tunnels Concessionary Travel Scheme via a Merseytravel Centre. It is the User(s) responsibility to ensure that they do not proceed through the Toll Barrier on another vehicles toll payment. You can open an account for personal or business use and you can add, remove or change vehicles, as and when you need to. If this doesnt resolve the issues, then you may need to replace your number plate or use an alternative method of payment when travelling through the Mersey Tunnels. Merseytravel is responsible for making good any damage to your property directly caused by us under this agreement which arises from our default or negligence; however, Merseytravel accepts no liability for any loss or damage to property howsoever arising unless the loss or damage is caused directly by the default or negligence of Merseytravel. Nothing in this agreement shall allow any other person or third party any benefit of any kind or any right to enforce the terms of this agreement. You can call our Customer Service Contact Centre on 0151 330 1000where a member of the team will be able to cancel your lost or stolen pass. You can telephone our customer service team at 0151 330 1004 or write to us at Merseytravel, PO Box 1976, Liverpool, L69 3HN or email tflow @liverpoolcityregion-ca.gov.uk It is the Account Holders responsibility to ensure payments are successfully processed. Check that your number plate is kept clean so that the characters are clearly visible to the ANPR camera. T-FLOW is the most convenient way to pay for your journeys through the Mersey Tunnels, see our Tolls Fees and Charges. Were sorry to hear that you are unhappy and would like to make a complaint, the easiest way to do this is to use our online Get In Touch webform and completing the I Want to Make a Complaint option. It's a simple, reloadable tag, which is affixed to the inside of your car's windscreen, enabling you to automatically pay for tolls, parking, and more. No trains are running from the station. They will be contacted directly to discuss transferring to T-FLOW over the coming months. via your dashboard where you can view your statement or see an itemised history of journeys made. Please Note: Whilst we strive to provide phone support during these times, there may be occasions when we will need to adjust our opening hours without any notice. Online Recharge Customer may recharge his tag account online through Debit Card or Net Banking Web Portal for Customers Customers can access their statements by logging on the FASTag customer portal. If you have any questions or complaints about the Mersey Tunnels Concessionary travel T- FLOW scheme please contact us. To allow for a smooth transition period, existing Fast Tag users can continue to use their tags as normal. You will need to wait 3 working days before logging back into your online account and setting up a new Direct Debit instruction with your new payment details. @MerseytravelTV 422 subscribers Subscribe http://www.merseytravel.gov.uk Home Videos Shorts Playlists Community Channels About Videos Play all 1:08 T-FLOW - the pre-paid toll for Mersey Tunnels. We aim to have normal service resumed as swiftly as possible. What happens if I need to make more than my planned journeys? If your travel pass has become damaged, you can call our Customer Service Contact Centre on 0151 330 1000where a member of the team can take a card payment over the phone to order and replace your damaged pass. The tunnels debt was paid off long ago, why are we still paying tolls? Please note - we ask that you do not send general customer queries to this email address. Please note - we cannot replace lost or stolen passes via email. The Account Holder shall make future payments to their Account in advance, by monthly Direct Debit or online top up using a debit or credit card via the Mersey Tunnels website. You can cancel your T-FLOW account at any time . In processing your Application and administering your Account, Merseytravel will take reasonable measures to ensure services are carried out using reasonable skill and care. Adhere to our simple steps to get your Mersey Tunnel Fast Tag prepared quickly: Find the template from the library. Mersey Tunnels introduce T-FLOW the new scheme that replaces the Fast Tag system as the quick easy pre-payment option for travelling through the Mersey Tunnels. We will contact you in advance to tell you we are suspending the Account unless the problem is urgent or an emergency. The toll fee will be deducted from your T-FLOW account. What documents do I need as proof of eligibility? Receipts are available for viewing and downloading up to 6 months after your journey. We will need to see proof of your address. T-FLOW is a video tolling system that reads your vehicles registration as you approach the toll lane. Customers can assign more than one vehicle to an account and account holders will see an itemised history of each vehicle usage, allowing them to check expenditure, claim expenses etc. Type all necessary information in the necessary fillable areas. If you need further support or have any questions about the LCR Resident Discount Scheme, you can use our online Get In Touch webform and complete the Ask Us a Question option. We work together to make investments in areas that have a real impact on our communities, such as transport, employment, culture, digital and housing. You must notify Merseytravel of any change to your address, vehicle registration or personal information. Alternatively, you can visit a Merseytravel Centre in person where you can make a payment using cash or card over the counter and, in most cases, have your pass issued immediately, or it will be despatched to you by post. Mersey Tunnels currently offers discounted toll rates for all residents of the Liverpool City Region. For vehicles using the Birkenhead (Queensway) Tunnel then the maximum permitted vehicle dimensions are 3.9m in height, 2.7m in width and 12m in length. Please complete the application form below. Any business users, including taxis and driving instructors, who meet the criteria for the resident discount scheme and are using their vehicles for private journeys can register for the scheme for private journeys only. Our state-specific web-based blanks and crystal-clear instructions eliminate human-prone mistakes. 8am to 8pm - Saturday, Sunday and Bank Holidays. There are no changes to the toll fees for Class 2, 3 or 4 vehicles for either pre-paid accounts or cash payments. Introducing this cutting-edge technology that delivers real benefits is part of our wider vision to make transport services easier and more convenient for people to use. Merseytravels focus is on supporting the economic growth of the Liverpool City Region by improving connectivity across the region and beyond, supporting and maintaining an integrated transport network and improving the customer experience from ticket buying to working with partners to get people to and from major events. For further details please email tag@merseytravel.gov.uk. T&C apply. Please use. For all other enquiries please email ask@merseytravel.gov.uk. Mersey Tunnels | Reset Your Password If you have an email address linked to your T-FLOW account it is possible to reset your password. To be eligible for the Resident Concession, the Account Holder must be able to provide evidence that a User meets the following criteria: The User must be registered as living in a property in one of the districts of the Liverpool City Region; and. Accidents and emergencies do sometimes occur and, in these instances, we reserve the right to close the tunnel at any time without notice. If you are a registered T-FLOW user, then you can log in to your account online and select theTransactionsoption from the top of the page. Merseytravel fast tag account login. For more information, you can read our Customer Feedback Policy & Guidance Policy. Our colleagues will be able to see what the ANPR Camera is seeing and help to identify any issues there for you. Refunds and Compensation. transactions in live time as well as the status of Fast Tag account balances. If insufficient credit is available, the toll fee will need to be made by alternative payment method such as cash or by debit or credit card. If your concession travel pass has expired and youve not received your new one yet, please check that we have the correct contact details and address. How should I plan for my journey? To allow for the banking process to take place, the refund button is automatically removed 3-days before and up to 3-days after your scheduled Direct Debit date whilst payments are pending. Do I need to attend court? Cookies - we do not use cookies to store personal information about you, we only use them to improve our website for you.For more information see our Cookie & Privacy Policy page. To request a receipt, please have your card payment details available and click here. For any query regarding tunnel Fast Tag contact- tag@merseytravel.gov.uk. Merseytravel Phone Number and Contact Information Contact Us If you would like to leave a compliment or complaint, ask a question or report an issue, please get in touch. What do I need to qualify for concessionary travel? FASTag is a device that employs Radio Frequency Identification (RFID) technology for making toll payments directly from the prepaid account linked to it. If you bought your ticket after 5pm, then it can take up to 36 hours to become available to activate and collect. If the damage could be a risk to personal safety, you can call 0800 731 3699to report the damage. You can pay by monthly Direct Debit, spreading the cost evenly throughout the year, or make a top up payment via debit/credit card as and when you need to. For full details on how we manage your personal data please refer to our. For Tunnel Fast Tag enquiries please email tag@merseytravel.gov.uk. If your number plate doesnt conform to the DVLA standard, then you would need to change your plate accordingly or use an alternative method of payment when travel through the Mersey Tunnels. Therefore, you can either, have a joint account with your partner or household or each household member can opt to open their own account, assuming of course, each individual can demonstrate and prove they meet the criteria. T-FLOW account online at merseytunnels.co.uk. Once the Account is open Users can start to make journeys on the vehicles (VRN) registered. Cookies - we do not use cookies to store personal information about you, we only use them to improve our website for you.For more information see our Cookie & Privacy Policy page. New customers can register for a T-FLOW account online. Log in to manage your Mersey Tunnels account. Get in Touch Before. Booking requests can be made no earlier than 2-days before and no later than 7-days before your requested journey date. 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